Caf incident

Increase in the number of Liveness and Face Authenticator service errors

Minor Resolved View vendor source →

Caf experienced a minor incident on May 7, 2025 affecting Face Liveness and Face Authenticator, lasting 14m. The incident has been resolved; the full update timeline is below.

Started
May 07, 2025, 03:07 PM UTC
Resolved
May 07, 2025, 03:21 PM UTC
Duration
14m
Detected by Pingoru
May 07, 2025, 03:07 PM UTC

Affected components

Face LivenessFace Authenticator

Update timeline

  1. investigating May 08, 2025, 07:48 PM UTC

    We are currently investigating this issue.

  2. identified May 08, 2025, 07:48 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 08, 2025, 07:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 08, 2025, 07:50 PM UTC

    This incident has been resolved.