Caf incident

Increased number of Liveness errors observed with iProov provider

Minor Resolved View vendor source →

Caf experienced a minor incident on July 18, 2025 affecting Face Liveness and Face Authenticator, lasting 3h 42m. The incident has been resolved; the full update timeline is below.

Started
Jul 18, 2025, 03:42 PM UTC
Resolved
Jul 18, 2025, 07:24 PM UTC
Duration
3h 42m
Detected by Pingoru
Jul 18, 2025, 03:42 PM UTC

Affected components

Face LivenessFace Authenticator

Update timeline

  1. investigating Jul 18, 2025, 03:41 PM UTC

    We have identified a partial instability in the Liveness service provided by iProov, affecting some transactions. The provider has been contacted and we are actively monitoring the situation.

  2. identified Jul 18, 2025, 07:24 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 18, 2025, 07:24 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 18, 2025, 07:24 PM UTC

    This incident has been resolved.