Caf incident

Increased number errors observed in general services

Major Resolved View vendor source →

Caf experienced a major incident on July 30, 2025 affecting OCR and Transactions and 1 more component, lasting 1h 1m. The incident has been resolved; the full update timeline is below.

Started
Jul 30, 2025, 08:24 PM UTC
Resolved
Jul 30, 2025, 09:26 PM UTC
Duration
1h 1m
Detected by Pingoru
Jul 30, 2025, 08:24 PM UTC

Affected components

OCRTransactionsFace MatchOnboardingsFacial BiometricsProfilesPrivate FacesetServicesShared FacesetDocument Detector

Update timeline

  1. investigating Jul 30, 2025, 08:40 PM UTC

    We are currently investigating this issue.

  2. investigating Jul 30, 2025, 09:15 PM UTC

    We are continuing to investigate this issue.

  3. identified Jul 30, 2025, 09:23 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jul 30, 2025, 09:24 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Jul 30, 2025, 10:02 PM UTC

    The fix implemented has had a positive effect and all services have been re-established.

  6. resolved Jul 31, 2025, 12:44 PM UTC

    This incident has been resolved.