Cadmus incident
Turnitin Integration errors - Backend Read Error (+ Timeout Errors)
Resolved after 36 days, affecting Cadmus AU Submission Integrations and Cadmus UK Submission Integrations, on August 15, 2023.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- monitoring Aug 15, 2023, 07:00 AM UTC
The Cadmus - Turnitin API integration is experiencing degraded performance with occasionally failing requests to Feedback Studio after the Turnitin maintenance period: https://turnitin.statuspage.io/incidents/hglr4766682w We are getting in touch with Turnitin to resolve the issues.
- monitoring Aug 25, 2023, 02:27 AM UTC
We are no longer experiencing intermittent request errors relating to the HTTP 503 Backend Read errors. We are still experiencing API timeout issues. These issues have been reported and is being worked upon.
- monitoring Aug 25, 2023, 02:27 AM UTC
We are continuing to monitor for any further issues.
- monitoring Sep 20, 2023, 07:35 AM UTC
We are continuing to monitor for any further issues.
- resolved Sep 20, 2023, 07:36 AM UTC
This incident has been resolved.
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