C1 incident

We have resolved an incident where all customers were experiencing delays in data processing. We will continue to monitor the situation. Please reach out to our support team if you have any questions or concerns.

Minor Resolved

C1 experienced a minor incident on April 18, 2026 affecting API and Web and 1 more component, lasting 3h 57m. The incident has been resolved; the full update timeline is below.

Started
Apr 18, 2026, 02:06 AM UTC
Resolved
Apr 18, 2026, 06:03 AM UTC
Duration
3h 57m
Detected by Pingoru
Apr 18, 2026, 02:06 AM UTC

Affected components

APIWebWorkflows

Update timeline

  1. identified Apr 18, 2026, 02:06 AM UTC

    We have identified an issue where all customers are experiencing delays in data processing. These delays are affecting data accuracy, access requests, notifications, and ticket actions. We are actively working to mitigate this issue. We will provide an additional update within 60 minutes.

  2. monitoring Apr 18, 2026, 03:05 AM UTC

    We have deployed a fix for an issue where all customers were experiencing delays in data processing. We are seeing improvements in data processing speeds, and we are actively monitoring the situation. We will provide an additional update within 60 minutes.

  3. monitoring Apr 18, 2026, 04:05 AM UTC

    We are continuing to see improvements in data processing speeds. We are actively monitoring the situation and will provide an additional update within 60 minutes.

  4. monitoring Apr 18, 2026, 05:08 AM UTC

  5. resolved Apr 18, 2026, 06:03 AM UTC

    We have resolved an incident where all customers were experiencing delays in data processing. We will continue to monitor the situation. Please reach out to our support team if you have any questions or concerns.