C1 incident

We have resolved an incident where C1 customers experienced issues with requesting access through the Slack App. Please reach out to to support if you have any concerns.

Minor Resolved

C1 experienced a minor incident on May 18, 2026 affecting Workflows, lasting 1h 34m. The incident has been resolved; the full update timeline is below.

Started
May 18, 2026, 11:45 AM UTC
Resolved
May 18, 2026, 01:20 PM UTC
Duration
1h 34m
Detected by Pingoru
May 18, 2026, 11:45 AM UTC

Affected components

Workflows

Update timeline

  1. investigating May 18, 2026, 11:45 AM UTC

    We are investigating an incident where all customers may be experiencing issues requesting entitlements through the C1 Slack app. Impacted customers may be unable to request access through the Slack app. Requesting access through the UI is not impacted. We are investigating the issue.

  2. identified May 18, 2026, 12:35 PM UTC

    We have identified the issue and are working on a fix. We’ll provide an update once the issue is deployed.

  3. monitoring May 18, 2026, 01:02 PM UTC

    We have deployed a fix and are actively monitoring the system to confirm the issue has been fully resolved.

  4. resolved May 18, 2026, 01:20 PM UTC

    We have resolved an incident where C1 customers experienced issues with requesting access through the Slack App. Please reach out to to support if you have any concerns.