C1 incident
The issue affecting syncs for a subset of customers using certain connectors has been resolved. We have confirmed that sync activity has returned to normal, and we appreciate your patience throughout this incident.
C1 experienced a minor incident on July 16, 2026 affecting Workflows, lasting 1h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 16, 2026, 01:10 PM UTC
We are aware that a subset of customers are experiencing sync failures with certain connectors. Our team is actively investigating the issue and working to restore normal service as quickly as possible.
- identified Jul 16, 2026, 01:23 PM UTC
We have identified the root cause of the sync failures affecting a subset of customers using certain connectors. Our team is actively working on a fix and will provide another update as soon as more information is available. We appreciate your patience as we work to restore normal service.
- monitoring Jul 16, 2026, 02:56 PM UTC
The fix has been deployed, and we are seeing sync activity return to normal. We are continuing to monitor the affected connectors closely to ensure the issue is fully resolved. We will provide another update once monitoring is complete.
- resolved Jul 16, 2026, 03:07 PM UTC
The issue affecting syncs for a subset of customers using certain connectors has been resolved. We have confirmed that sync activity has returned to normal, and we appreciate your patience throughout this incident.