C1 incident

We have confirmed that the issue is resolved following completion of the sync. The issue is now fully resolved.

Minor Resolved

C1 experienced a minor incident on July 20, 2026 affecting API, lasting 1h 4m. The incident has been resolved; the full update timeline is below.

Started
Jul 20, 2026, 09:58 PM UTC
Resolved
Jul 20, 2026, 11:02 PM UTC
Duration
1h 4m
Detected by Pingoru
Jul 20, 2026, 09:58 PM UTC

Affected components

API

Update timeline

  1. identified Jul 20, 2026, 09:58 PM UTC

    We have identified an issue where manually configured entitlements that use match_baton_id are not merging correctly with connector-discovered entitlements during syncs. This can result in provisioning failures with the error: "Process post policy provisioning failed with error: unsupported provisioner." We are actively working to mitigate this issue.

  2. monitoring Jul 20, 2026, 10:48 PM UTC

    A fix for this issue has been deployed and is currently being monitored. The entitlements will reconcile automatically on subsequent connector syncs. No action is required.

  3. resolved Jul 20, 2026, 11:02 PM UTC

    We have confirmed that the issue is resolved following completion of the sync. The issue is now fully resolved.