C1 incident

Profile attribute processing is now working as expected for File imports. The issue is now resolved.

Minor Resolved

C1 experienced a minor incident on July 21, 2026 affecting Workflows, lasting 5h 36m. The incident has been resolved; the full update timeline is below.

Started
Jul 21, 2026, 05:20 PM UTC
Resolved
Jul 21, 2026, 10:57 PM UTC
Duration
5h 36m
Detected by Pingoru
Jul 21, 2026, 05:20 PM UTC

Affected components

Workflows

Update timeline

  1. investigating Jul 21, 2026, 05:20 PM UTC

    We are investigating an issue affecting file imports. Impacted customers may see a "No attributes found" message under User data sources, and replacing a file may result in profile attributes being removed. As a precaution, we recommend avoiding file replacements until this issue is resolved. We are actively investigating the issue and will provide further updates as they become available.

  2. identified Jul 21, 2026, 05:48 PM UTC

    We identified the issue affecting file imports, and a fix is in progress. As a precaution, we still recommend avoiding file replacements until this issue is fully resolved. We will provide further updates as they become available.

  3. identified Jul 21, 2026, 07:35 PM UTC

    The fix is currently being deployed. As a precaution, we still recommend avoiding file replacements until this issue is fully resolved. We will provide further updates as they become available.

  4. monitoring Jul 21, 2026, 09:13 PM UTC

    The fix has been deployed, and we are monitoring the issue.

  5. resolved Jul 21, 2026, 10:57 PM UTC

    Profile attribute processing is now working as expected for File imports. The issue is now resolved.