C1 incident

We have resolved an incident caused by errors in our API. A recent optimization to the API introduced an issue that affected access to the application via web browsers, Terraform, the CLI, and MCP integrations. No customer data was impacted, and automations, connector syncs and provisioning continued to operate normally throughout the incident. We have confirmed that all services are operating normally. We will conduct a full post-incident review to understand the root cause and identify oppor

Minor Resolved

C1 experienced a minor incident on July 30, 2026 affecting API and Web and 1 more component, lasting 45m. The incident has been resolved; the full update timeline is below.

Started
Jul 30, 2026, 04:13 PM UTC
Resolved
Jul 30, 2026, 04:59 PM UTC
Duration
45m
Detected by Pingoru
Jul 30, 2026, 04:13 PM UTC

Affected components

APIWebWorkflows

Update timeline

  1. investigating Jul 30, 2026, 04:13 PM UTC

    We have received several reports of unable to access C1 tenants. Our team is currently investigating.

  2. identified Jul 30, 2026, 04:22 PM UTC

    We identified the issue and are currently working on a fix. We will update the incident once the fix is deployed!

  3. identified Jul 30, 2026, 04:29 PM UTC

    We are currently deploying a fix and will have an update shortly.

  4. monitoring Jul 30, 2026, 04:43 PM UTC

    We have deployed a fix and confirmed UI access is restored. We are currently monitoring.

  5. resolved Jul 30, 2026, 04:59 PM UTC

    We have resolved an incident caused by errors in our API. A recent optimization to the API introduced an issue that affected access to the application via web browsers, Terraform, the CLI, and MCP integrations. No customer data was impacted, and automations, connector syncs and provisioning continued to operate normally throughout the incident. We have confirmed that all services are operating normally. We will conduct a full post-incident review to understand the root cause and identify opportunities to prevent similar issues in the future. If you have any questions or concerns, please contact our support team.