Bynder incident

Degraded performance with uploading in Global

Minor Resolved View vendor source →

Bynder experienced a minor incident on June 5, 2025 affecting Asset Library and Global, lasting 1h 29m. The incident has been resolved; the full update timeline is below.

Started
Jun 05, 2025, 05:57 PM UTC
Resolved
Jun 05, 2025, 07:27 PM UTC
Duration
1h 29m
Detected by Pingoru
Jun 05, 2025, 05:57 PM UTC

Affected components

Asset LibraryGlobal

Update timeline

  1. investigating Jun 05, 2025, 05:41 PM UTC

    We are currently experiencing issues with uploading on the services in the Global region. It might happen to portals in this region that uploads are successful but are not displayed in the Asset bank. We are working hard on the solution of this problem and will keep you updated on the progress.

  2. identified Jun 05, 2025, 05:57 PM UTC

    The issue has been identified and a fix is being implemented. The uploads are successful and stored within our system. Please do not re-upload the assets as that will cause duplicates in your system.

  3. identified Jun 05, 2025, 06:01 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Jun 05, 2025, 06:29 PM UTC

    A fix has been implemented and we are monitoring results. Previously uploaded assets should be available within the asset bank. Newly uploaded assets should display correctly within the asset bank post upload.

  5. resolved Jun 05, 2025, 07:27 PM UTC

    This incident has been resolved.