Buzzeasy experienced a minor incident on August 25, 2026, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Aug 25, 2026, 07:30 AM UTC
Type: Incident Duration: 14 hours and 25 minutes Affected Components: CCaaS Europe - Voice Services, CCaaS International - Agent UI, CCaaS International - Core Services, CCaaS Americas - Voice Services Aug 25, 07:30:00 GMT+0 - Investigating - We are currently investigating reports of slowness affecting the Agent UI. The issue is being investigated with high priority. Aug 25, 07:37:00 GMT+0 - Investigating - We will provide another update as soon as more information is available. Aug 25, 09:20:01 GMT+0 - Investigating - We have identified a component that could be contributing to the reported Agent UI slowness and are currently performing additional checks around this area. We are continuing our investigation. Aug 25, 11:02:47 GMT+0 - Investigating - We have opened a high-priority support case with Microsoft regarding the reported Agent UI slowness affecting services hosted on Azure. We are continuing to investigate the issue with Microsoft. Aug 25, 13:51:33 GMT+0 - Investigating - Microsoft has reviewed the issue and is continuing its investigation into the observed delays with Azure services. They have requested some additional technical and diagnostic information from our side to help identify the underlying cause. We are gathering the required details and will provide them to Microsoft. We’ll keep you updated as soon as we receive further findings or guidance. Aug 25, 21:55:00 GMT+0 - Resolved - The Graia SRE team has completed the infrastructure mitigation and migrated the affected services to a secondary Azure Service Bus namespace. Following the migration, no further Agent UI delays have been observed and the platform has remained stable during testing and monitoring. We will continue to monitor service latency and overall platform health overnight while Microsoft continues its investigation into the underlying Azure issue. This incident is now resolved. Thank you for your patience.