Resolved after 8 hours 57 minutes, on December 11, 2023.
We have determined that the recent service issue is related to a specific customer situation, and not a fault within our own systems. This is an isolated incident, and we assure all other users that our services are functioning as intended.
Update timeline
- identified Dec 11, 2023, 04:41 PM UTC
We have identified a potential issue with the Hive time sync service. A subset of users are impacted and our team is actively working to resolve this.
- identified Dec 11, 2023, 04:42 PM UTC
We are continuing to work on a fix for this issue.
- identified Dec 11, 2023, 05:28 PM UTC
We have determined that the recent service issue is related to a specific customer situation, and not a fault within our own systems. This is an isolated incident, and we assure all other users that our services are functioning as intended.
- resolved Dec 11, 2023, 05:28 PM UTC
This incident has been resolved.
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