Bureau Outage History
Bureau degraded · 1 active incident · 2 long-running issues View live status →Pingoru has recorded 7,446 incidents for Bureau: 7,446 in the last 12 months and 3,711 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 352 | 543 of 720 (75%) |
| May 2026 | 1096 | 662 of 744 (89%) |
| June 2026 | 1138 | 713 of 720 (99%) |
| July 2026 | 1305 | 744 of 744 (100%) |
| August 2026 | 1433 | 744 of 744 (100%) |
| September 2026 | 1421 | 665 of 720 (92%) |
| October 2026 | 701 | 572 of 587 (97%) |
Incidents, newest first
Minor October 11, 2026 Face Guard AI - Get Session Details API 4m Biometric Analysis (Face Guard AI - Get Session Details API)
Started Oct 11, 2026, 11:32 PM UTC· resolved Oct 11, 2026, 11:37 PM UTC
- investigating Oct 11, 2026, 11:32 PM UTC
This is to inform you that we have detected fluctuation in the Face Guard AI - Get Session Details and the API is currently unavailable or intermittent. We are working on fixing it and will update you once it’s stable.
- resolved Oct 11, 2026, 11:37 PM UTC
This is to inform you that the Face Guard AI - Get Session Details API is now stable. The API is up and running as expected.
Minor October 11, 2026 Driving License Verification - Pro 25m Driving License (Driving License Verification - Pro)
Started Oct 11, 2026, 12:57 AM UTC· resolved Oct 11, 2026, 01:22 AM UTC
- investigating Oct 11, 2026, 12:57 AM UTC
This is to inform you that we have detected fluctuation in the Driving License Verification - Pro API and the API is currently unavailable or intermittent. We are working on fixing it and will update you once it’s stable.
- resolved Oct 11, 2026, 01:22 AM UTC
This is to inform you that the Driving License Verification - Pro API is now stable. The API is up and running as expected.
Minor October 7, 2026 PAN Verification - Pro (v1) 15m PAN (PAN Verification - Pro (v1))
Started Oct 07, 2026, 08:07 AM UTC· resolved Oct 07, 2026, 08:22 AM UTC
- investigating Oct 07, 2026, 08:07 AM UTC
This is to inform you that we have detected fluctuation in the PAN Verification - Pro (v1) API and the API is currently unavailable or intermittent. We are working on fixing it and will update you once it’s stable.
- resolved Oct 07, 2026, 08:22 AM UTC
This is to inform you that the PAN Verification - Pro (v1) API is now stable. The API is up and running as expected.
Minor October 2, 2026 Phone Verification (India) 20m Phone Insights (Phone Verification (India))
Started Oct 02, 2026, 09:22 PM UTC· resolved Oct 02, 2026, 09:42 PM UTC
- investigating Oct 02, 2026, 09:22 PM UTC
This is to inform you that we have detected fluctuation in the Phone Verification (India) API and the API is currently unavailable or intermittent. We are working on fixing it and will update you once it’s stable.
- resolved Oct 02, 2026, 09:42 PM UTC
This is to inform you that the Phone Verification (India) API is now stable. The API is up and running as expected.
Minor October 2, 2026 Phone Verification (India) - Advanced 45m Phone Insights (Phone Verification (India) - Advanced)
Started Oct 02, 2026, 09:07 PM UTC· resolved Oct 02, 2026, 09:52 PM UTC
- investigating Oct 02, 2026, 09:07 PM UTC
This is to inform you that we have detected fluctuation in the Phone Verification (India) - Advanced API and the API is currently unavailable or intermittent. We are working on fixing it and will update you once it’s stable.
- resolved Oct 02, 2026, 09:52 PM UTC
This is to inform you that the Phone Verification (India) - Advanced API is now stable. The API is up and running as expected.
Minor October 2, 2026 Phone Verification (India) (v1) 1h 15m Phone Insights (Phone Verification (India) (v1))
Started Oct 02, 2026, 08:47 PM UTC· resolved Oct 02, 2026, 10:02 PM UTC
- investigating Oct 02, 2026, 08:47 PM UTC
This is to inform you that we have detected fluctuation in the Phone Verification (India) (v1) API and the API is currently unavailable or intermittent. We are working on fixing it and will update you once it’s stable.
- resolved Oct 02, 2026, 10:02 PM UTC
This is to inform you that the Phone Verification (India) (v1) API is now stable. The API is up and running as expected.
Minor October 2, 2026 PAN Verification - Advanced Service 1h 5m PAN (PAN Verification - Advanced)
Started Oct 02, 2026, 12:27 PM UTC· resolved Oct 02, 2026, 01:32 PM UTC
- investigating Oct 02, 2026, 12:27 PM UTC
Dear Customer, We would like to inform you that the **PAN Verification - Advanced** service is currently experiencing instability due to issues at the source. As a result, you may notice higher response times and an increased failure rate. Our team is actively working to restore stability at the earliest. We will keep you updated as soon as the service is fully operational. We appreciate your patience and understanding. Please feel free to [reach out to us](mailto:[email protected]) if you have any questions or require further assistance. Best regards, Bureau Team
- resolved Oct 02, 2026, 01:32 PM UTC
Dear Customer, We are pleased to inform you that the **PAN Verification - Advanced** service has now been fully restored. We appreciate your patience and understanding during this period. Please feel free to reach out if you have any further questions or need assistance. Best regards, Bureau Team
Minor September 24, 2026 Mask Aadhaar - Number and QR 1h 9m Aadhaar Masking Services (Mask Aadhaar - Number and QR)
Started Sep 24, 2026, 09:07 AM UTC· resolved Sep 24, 2026, 10:17 AM UTC
- investigating Sep 24, 2026, 09:07 AM UTC
This is to inform you that we have detected fluctuation in the Mask Aadhaar - Number and QR API and the API is currently unavailable or intermittent. We are working on fixing it and will update you once it’s stable.
- resolved Sep 24, 2026, 10:17 AM UTC
This is to inform you that the Mask Aadhaar - Number and QR API is now stable. The API is up and running as expected.
Major September 22, 2026 Aadhaar OKYC Send OTP 14h 32m Aadhaar OKYC - Send OTP
Started Sep 22, 2026, 05:47 PM UTC· resolved Sep 23, 2026, 08:20 AM UTC
- investigating Sep 22, 2026, 05:47 PM UTC
Dear Customer, We would like to inform you that the **Aadhaar OKYC Send OTP** service is currently down due to issues at the source. As a result, you may notice higher response times and an increased failure rate. Our team is actively working to restore stability at the earliest. We will keep you updated as soon as the service is fully operational. We appreciate your patience and understanding. Please feel free to [reach out to us](mailto:[email protected]) if you have any questions or require further assistance. Best regards, Bureau Team
Minor September 11, 2026 PAN Verification 55m PAN (PAN Verification)
Started Sep 11, 2026, 12:42 PM UTC· resolved Sep 11, 2026, 01:37 PM UTC
- investigating Sep 11, 2026, 12:42 PM UTC
This is to inform you that we have detected fluctuation in the PAN Verification API and the API is currently unavailable or intermittent. We are working on fixing it and will update you once it’s stable.
- resolved Sep 11, 2026, 01:37 PM UTC
This is to inform you that the PAN Verification API is now stable. The API is up and running as expected.
Minor September 10, 2026 Aadhaar OKYC - Download Aadhaar 1h Aadhaar OKYC - Download Aadhar
Started Sep 10, 2026, 07:12 AM UTC· resolved Sep 10, 2026, 08:12 AM UTC
- investigating Sep 10, 2026, 07:12 AM UTC
Dear Customer, We would like to inform you that the **Aadhaar OKYC - Download Aadhaar** service is currently experiencing instability due to issues at the source. As a result, you may notice higher response times and an increased failure rate. Our team is actively working to restore stability at the earliest. We will keep you updated as soon as the service is fully operational. We appreciate your patience and understanding. Please feel free to [reach out to us](mailto:[email protected]) if you have any questions or require further assistance. Best regards, Bureau Team
- resolved Sep 10, 2026, 08:12 AM UTC
Dear Customer, We are pleased to inform you that the **Aadhaar OKYC - Download Aadhaar** service has now been fully restored. We appreciate your patience and understanding during this period. Please feel free to reach out if you have any further questions or need assistance. Best regards, Bureau Team
Minor September 9, 2026 IFSC Search - Advanced 25m IFSC (IFSC Search - Advanced)
Started Sep 09, 2026, 11:02 AM UTC· resolved Sep 09, 2026, 11:27 AM UTC
- investigating Sep 09, 2026, 11:02 AM UTC
This is to inform you that we have detected fluctuation in the IFSC Search - Advanced API and the API is currently unavailable or intermittent. We are working on fixing it and will update you once it’s stable.
- resolved Sep 09, 2026, 11:27 AM UTC
This is to inform you that the IFSC Search - Advanced API is now stable. The API is up and running as expected.
Minor September 9, 2026 Liveness Verification - Advanced 2h 31m Liveness (Liveness Verification - Advanced)
Started Sep 09, 2026, 09:07 AM UTC· resolved Sep 09, 2026, 11:38 AM UTC
- investigating Sep 09, 2026, 09:07 AM UTC
This is to inform you that we have detected fluctuation in the Liveness Verification - Advanced API and the API is currently unavailable or intermittent. We are working on fixing it and will update you once it’s stable.
Minor September 8, 2026 PAN Verification (v1) 1h 10m PAN (PAN Verification (v1))
Started Sep 08, 2026, 07:42 AM UTC· resolved Sep 08, 2026, 08:53 AM UTC
- investigating Sep 08, 2026, 07:42 AM UTC
This is to inform you that we have detected fluctuation in the PAN Verification (v1) API and the API is currently unavailable or intermittent. We are working on fixing it and will update you once it’s stable.
Major September 4, 2026 NIK Verification (Indonesia) outage 20m Identity Verification (Indonesia) (NIK Verification (Indonesia))
Started Sep 04, 2026, 11:42 AM UTC· resolved Sep 04, 2026, 12:02 PM UTC
- investigating Sep 04, 2026, 11:42 AM UTC
NIK Verification (Indonesia) cannot be accessed at the moment. This incident was created by an automated monitoring service.
- resolved Sep 04, 2026, 12:02 PM UTC
NIK Verification (Indonesia) is now operational! This update was created by an automated monitoring service.
Major September 4, 2026 Pag-IBIG (HDMF) Membership Verification (Philippines) outage 4m Identity Verification (Philippines) (Pag-IBIG (HDMF) Membership Verification (Philippines))
Started Sep 04, 2026, 11:42 AM UTC· resolved Sep 04, 2026, 11:47 AM UTC
- investigating Sep 04, 2026, 11:42 AM UTC
Pag-IBIG (HDMF) Membership Verification (Philippines) cannot be accessed at the moment. This incident was created by an automated monitoring service.
- resolved Sep 04, 2026, 11:47 AM UTC
Pag-IBIG (HDMF) Membership Verification (Philippines) is now operational! This update was created by an automated monitoring service.
Major September 4, 2026 AML PEP - Monitoring outage 19m AML and PEP Screening and Monitoring (AML PEP - Monitoring)
Started Sep 04, 2026, 11:42 AM UTC· resolved Sep 04, 2026, 12:02 PM UTC
- investigating Sep 04, 2026, 11:42 AM UTC
AML PEP - Monitoring cannot be accessed at the moment. This incident was created by an automated monitoring service.
- resolved Sep 04, 2026, 12:02 PM UTC
AML PEP - Monitoring is now operational! This update was created by an automated monitoring service.
Minor September 4, 2026 Identity Verification and Information Match (Global) 19m Identity Verification (Global) (Identity Verification (Global) - Advanced)
Started Sep 04, 2026, 11:42 AM UTC· resolved Sep 04, 2026, 12:02 PM UTC
- investigating Sep 04, 2026, 11:42 AM UTC
This is to inform you that we have detected fluctuation in the Identity Verification and Information Match (Global) API and the API is currently unavailable or intermittent. We are working on fixing it and will update you once it’s stable.
- resolved Sep 04, 2026, 12:02 PM UTC
This is to inform you that the Identity Verification and Information Match (Global) API is now stable. The API is up and running as expected.
Major September 4, 2026 Business Verification using UEN QR - Advanced (Singapore) outage 19m Business Verification (Singapore) (Business Verification using UEN QR - Advanced (Singapore))
Started Sep 04, 2026, 11:42 AM UTC· resolved Sep 04, 2026, 12:02 PM UTC
- investigating Sep 04, 2026, 11:42 AM UTC
Business Verification using UEN QR - Advanced (Singapore) cannot be accessed at the moment. This incident was created by an automated monitoring service.
- resolved Sep 04, 2026, 12:02 PM UTC
Business Verification using UEN QR - Advanced (Singapore) is now operational! This update was created by an automated monitoring service.
Minor September 4, 2026 Udyam Search - from Phone 21m Udyam (Udyam Search - from Phone)
Started Sep 04, 2026, 11:42 AM UTC· resolved Sep 04, 2026, 12:03 PM UTC
- investigating Sep 04, 2026, 11:42 AM UTC
This is to inform you that we have detected fluctuation in the Udyam Search - from Phone API and the API is currently unavailable or intermittent. We are working on fixing it and will update you once it’s stable.
Minor September 4, 2026 Employment Verification and History 21m UAN Search (Employment Verification and History)
Started Sep 04, 2026, 11:42 AM UTC· resolved Sep 04, 2026, 12:03 PM UTC
- investigating Sep 04, 2026, 11:42 AM UTC
This is to inform you that we have detected fluctuation in the Employment Verification and History API and the API is currently unavailable or intermittent. We are working on fixing it and will update you once it’s stable.
Minor September 4, 2026 KYC OCR (Global), 2. Download Report 21m KYC OCR (Global) (Async) (2. Download Report)
Started Sep 04, 2026, 11:42 AM UTC· resolved Sep 04, 2026, 12:03 PM UTC
- investigating Sep 04, 2026, 11:42 AM UTC
This is to inform you that we have detected fluctuation in the KYC OCR (Global), 2\. Download Report API and the API is currently unavailable or intermittent. We are working on fixing it and will update you once it’s stable.
Minor September 4, 2026 Passport Verification 21m Passport (Passport Verification)
Started Sep 04, 2026, 11:42 AM UTC· resolved Sep 04, 2026, 12:03 PM UTC
- investigating Sep 04, 2026, 11:42 AM UTC
This is to inform you that we have detected fluctuation in the Passport Verification API and the API is currently unavailable or intermittent. We are working on fixing it and will update you once it’s stable.
Minor September 4, 2026 AML and PEP Verification (Global) 21m AML and PEP (AML and PEP Verification (Global))
Started Sep 04, 2026, 11:42 AM UTC· resolved Sep 04, 2026, 12:03 PM UTC
- investigating Sep 04, 2026, 11:42 AM UTC
This is to inform you that we have detected fluctuation in the AML and PEP Verification (Global) API and the API is currently unavailable or intermittent. We are working on fixing it and will update you once it’s stable.
Minor September 4, 2026 PNG Bill Verification - Advanced 21m Utilities (PNG Bill Verification - Advanced)
Started Sep 04, 2026, 11:42 AM UTC· resolved Sep 04, 2026, 12:03 PM UTC
- investigating Sep 04, 2026, 11:42 AM UTC
This is to inform you that we have detected fluctuation in the PNG Bill Verification - Advanced API and the API is currently unavailable or intermittent. We are working on fixing it and will update you once it’s stable.