Bureau incident

Identity Verification and Information Match (Global)

Minor Resolved

Bureau experienced a minor incident on September 4, 2026 affecting Identity Verification (Global) (Identity Verification (Global) - Advanced), lasting 19m. The incident has been resolved; the full update timeline is below.

Started
Sep 04, 2026, 11:42 AM UTC
Resolved
Sep 04, 2026, 12:02 PM UTC
Duration
19m
Detected by Pingoru
Sep 04, 2026, 11:42 AM UTC

Affected components

Identity Verification (Global) (Identity Verification (Global) - Advanced)

Update timeline

  1. investigating Sep 04, 2026, 11:42 AM UTC

    This is to inform you that we have detected fluctuation in the Identity Verification and Information Match (Global) API and the API is currently unavailable or intermittent. We are working on fixing it and will update you once it’s stable.

  2. resolved Sep 04, 2026, 12:02 PM UTC

    This is to inform you that the Identity Verification and Information Match (Global) API is now stable. The API is up and running as expected.