Buildkite incident

Increased latency and error rates in Agent API

Buildkite experienced a minor incident on August 13, 2025 affecting Agent API, lasting 1h 33m. The incident has been resolved; the full update timeline is below.

Started: Aug 13, 2025, 01:28 AM UTC
Resolved: Aug 13, 2025, 03:01 AM UTC
Duration: 1h 33m
Detected by Pingoru: Aug 13, 2025, 01:28 AM UTC

Affected components

Agent API

Update timeline

investigating Aug 13, 2025, 01:28 AM UTC

We're observing increased latency and error rates in the Agent API for some customers. We're currently investigating and will provide status updates as they become available.
monitoring Aug 13, 2025, 02:30 AM UTC

We're starting to see recovery in latency and error rate in the affected services. We're continuing to monitor, and will provide more status updates as they become available.
resolved Aug 13, 2025, 03:01 AM UTC

Error rates and latency in the Agent API have returned to background levels! We're continuing to investigate the root cause of this issue.