Increased dispatch latency and error rates

Update timeline

1. investigating Apr 28, 2026, 06:00 PM UTC

   We're observing increased error rates and dispatch latency for a subset of our customers. We're currently investigating and will provide status updates as they become available.

2. identified Apr 28, 2026, 06:26 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Apr 28, 2026, 06:45 PM UTC

   We have mitigated the issue causing increased Hosted Agents dispatch latency and intermittent timeout errors for a subset of customers. We identified abnormal workload activity that was placing elevated load on a supporting service, and have now blocked that activity and applied additional protections. Service metrics have returned to normal, and we are continuing to monitor closely.

4. resolved Apr 28, 2026, 07:16 PM UTC

   Previously elevated loads with Hosted Agents dispatch have fully recovered.