Buildkite incident

Increased error rates on Agent API

Resolved after 1 hour 3 minutes, affecting Agent API, on November 11, 2026.

resolved Nov 11, 2026, 08:15 PM UTC

Increased latencies and error rates with the Agent API have subsided. This performance regression affected a specific subset of our customers with tenancy on one of our database clusters.

Started
Nov 11, 2026, 07:12 PM UTC
Resolved
Nov 11, 2026, 08:15 PM UTC
Duration
1h 3m
Detected by Pingoru
Nov 11, 2026, 07:12 PM UTC

Affected components

Agent API

Update timeline

  1. investigating Nov 11, 2026, 07:12 PM UTC

    We're investigating elevated errors and latencies with the Agent API.

  2. identified Nov 11, 2026, 07:38 PM UTC

    Our on-call engineers have identified a performance regression causing API issues for a subset of our customers and are applying remediations.

  3. monitoring Nov 11, 2026, 08:07 PM UTC

    With remediations applied, we are beginning to see recovery. We're continuing to monitor the decreasing latencies and error rates for the Agent API as services stabilize.

  4. resolved Nov 11, 2026, 08:15 PM UTC

    Increased latencies and error rates with the Agent API have subsided. This performance regression affected a specific subset of our customers with tenancy on one of our database clusters.

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