Resolved after 31 minutes, affecting Agent API and REST API, on October 28, 2026.
We identified that the majority of the impact was for a single customer and was caused by a database failover. We are investigating the cause and we will work with the impacted customer.
Affected components
Update timeline
- monitoring Oct 28, 2026, 11:17 PM UTC
We saw increased latency and error rates in REST and GraphQL for a subset of our customers starting around 22:30 UTC until 22:45. The platform has been stable since. We're investigating the root cause
- resolved Oct 28, 2026, 11:49 PM UTC
We identified that the majority of the impact was for a single customer and was caused by a database failover. We are investigating the cause and we will work with the impacted customer.
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