Buildium Outage History

Buildium is up right now

Buildium had 16 outages in the last 2 years totaling 60h 48m of downtime — averaging 0.7 incidents per month.

There were 16 Buildium outages since May 31, 2024 totaling 60h 48m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.buildium.com

Minor December 1, 2025

Login Issues with Mobile App

Detected by Pingoru
Dec 01, 2025, 06:58 PM UTC
Resolved
Dec 01, 2025, 08:09 PM UTC
Duration
1h 10m
Affected: Buildium Manager Mobile App - iOSBuildium Manager Mobile App - AndroidBuildium Resident Center Mobile App - iOSBuildium Resident Center Mobile App - Android
Timeline · 4 updates
  1. investigating Dec 01, 2025, 06:58 PM UTC

    We are investigating an issue with our authentication service that is preventing some users from logging into the Mobile App

  2. identified Dec 01, 2025, 07:20 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 01, 2025, 07:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 01, 2025, 08:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 1, 2025

Buildium Esignature Outage

Detected by Pingoru
Oct 01, 2025, 02:19 PM UTC
Resolved
Oct 01, 2025, 03:18 PM UTC
Duration
58m
Affected: Dropbox Sign, Fax, and Forms Send signature requests
Timeline · 2 updates
  1. investigating Oct 01, 2025, 02:19 PM UTC

    Buildium Esignature Outage. "We are currently experiencing issues with both logging in and the sending signature requests flow. We are working to resolve the issue as quickly as possible. Thank you for your patience." https://status.hellosign.com/incidents/8g4fhlrn5t0r

  2. resolved Oct 01, 2025, 03:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical September 5, 2025

Buildium Phone Support Unavailable

Detected by Pingoru
Sep 05, 2025, 08:02 PM UTC
Resolved
Sep 05, 2025, 09:55 PM UTC
Duration
1h 53m
Affected: Phone support
Timeline · 3 updates
  1. identified Sep 05, 2025, 08:02 PM UTC

    We are currently experiencing issues with our phone provider. At this time, please submit a support case for assistance. We apologize for the inconvenience and are working with our provider to resolve this issue as soon as possible.

  2. identified Sep 05, 2025, 09:03 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Sep 05, 2025, 09:55 PM UTC

    This incident has been resolved and phone support is available.

Read the full incident report →

Notice August 28, 2025

2FA Code Delay

Detected by Pingoru
Aug 28, 2025, 07:21 PM UTC
Resolved
Aug 28, 2025, 10:03 PM UTC
Duration
2h 41m
Affected: Buildium.com
Timeline · 3 updates
  1. identified Aug 28, 2025, 07:21 PM UTC

    Some users may experience trouble accessing Buildium due to SMS delivery delays affecting 2FA codes across multiple U.S. networks. We are actively working with our partner, Twilio, to resolve the issue.

  2. monitoring Aug 28, 2025, 08:48 PM UTC

    We are observing recovery in SMS delivery delays and failures from our provider Twilio for multiple networks in the US. We are continuing to monitor the issue for updates.

  3. resolved Aug 28, 2025, 10:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 9, 2025

Phone Support Unavailable

Detected by Pingoru
Jul 09, 2025, 10:22 PM UTC
Resolved
Jul 09, 2025, 11:23 PM UTC
Duration
1h 1m
Affected: Phone support
Timeline · 2 updates
  1. identified Jul 09, 2025, 10:22 PM UTC

    We are currently experiencing issues with our phone provider. At this time, please submit a support case for assistance. We apologize for the inconvenience and are working with our provider to resolve this issue as soon as possible.

  2. resolved Jul 09, 2025, 11:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 1, 2025

Manager and Resident mobile apps slowness

Detected by Pingoru
Jul 01, 2025, 03:10 PM UTC
Resolved
Jul 01, 2025, 05:02 PM UTC
Duration
1h 51m
Affected: Buildium Manager Mobile App - iOSBuildium Manager Mobile App - AndroidBuildium Resident Center Mobile App - iOSBuildium Resident Center Mobile App - Android
Timeline · 5 updates
  1. investigating Jul 01, 2025, 03:10 PM UTC

    We’re currently investigating slowness affecting both the Manager and Resident mobile apps for Buildium.

  2. identified Jul 01, 2025, 03:59 PM UTC

    A fix is currently being implemented to improve system performance.

  3. identified Jul 01, 2025, 04:10 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Jul 01, 2025, 04:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jul 01, 2025, 05:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 1, 2025

Mobile and API slowness

Detected by Pingoru
May 01, 2025, 02:44 PM UTC
Resolved
May 01, 2025, 07:35 PM UTC
Duration
4h 51m
Affected: Open APIBuildium Manager Mobile App - iOSBuildium Manager Mobile App - AndroidBuildium Resident Center Mobile App - iOSBuildium Resident Center Mobile App - Android
Timeline · 4 updates
  1. investigating May 01, 2025, 02:44 PM UTC

    You may be experiencing slowness in Buildium Mobile applications and the API. Our team is actively working to resolve this issue as quickly as possible.

  2. identified May 01, 2025, 03:36 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 01, 2025, 05:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 01, 2025, 07:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 10, 2025

Buildium Slowness

Detected by Pingoru
Apr 10, 2025, 04:33 PM UTC
Resolved
Apr 11, 2025, 03:05 PM UTC
Duration
22h 32m
Affected: Buildium PlatformOpen API
Timeline · 5 updates
  1. investigating Apr 10, 2025, 04:33 PM UTC

    You may be experiencing slowness in Buildium. We are working to resolve this as soon as possible.

  2. investigating Apr 10, 2025, 04:33 PM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 10, 2025, 09:10 PM UTC

    We’re aware of ongoing slowness in Buildium. An update to improve performance has been made. We're continuing to work on a full resolution.

  4. monitoring Apr 11, 2025, 01:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Apr 11, 2025, 03:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 31, 2025

Phone Support down.

Detected by Pingoru
Mar 31, 2025, 04:41 PM UTC
Resolved
Mar 31, 2025, 06:32 PM UTC
Duration
1h 50m
Affected: Phone support
Timeline · 3 updates
  1. identified Mar 31, 2025, 04:41 PM UTC

    We are currently experiencing issues with our phone provider. At this time, please submit a support case for assistance. We apologize for the inconvenience and are working with our provider to resolve this issue as soon as possible

  2. monitoring Mar 31, 2025, 05:18 PM UTC

    Our phone support provider has resolved the issue Phone support is now available and we will continue to monitor the situation

  3. resolved Mar 31, 2025, 06:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical September 25, 2024

Buildium Outage

Detected by Pingoru
Sep 25, 2024, 02:34 PM UTC
Resolved
Sep 25, 2024, 03:09 PM UTC
Duration
34m
Affected: Buildium PlatformResident CenterApplicant CenterOpen APIOnline Payments
Timeline · 3 updates
  1. investigating Sep 25, 2024, 02:34 PM UTC

    We are aware of an issue that is preventing users from accessing their Buildium accounts. Our engineers are working to restore service as soon as possible. We apologize for any inconvenience this may cause.

  2. monitoring Sep 25, 2024, 02:40 PM UTC

    We were able to identify what caused this issue, and have implemented a fix. We will monitor our performance to ensure there are no lingering effects of the outage.

  3. resolved Sep 25, 2024, 03:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 31, 2024

Zuora Intermittent Performance

Detected by Pingoru
Jul 31, 2024, 07:57 PM UTC
Resolved
Jul 31, 2024, 10:12 PM UTC
Duration
2h 15m
Affected: Buildium PlatformBuildium.com
Timeline · 4 updates
  1. investigating Jul 31, 2024, 07:57 PM UTC

    Our billing system, Zuora, is currently experiencing performance issues. You may be unable to make changes to your subscription or access billing reports at this time. For more information, visit Zuora's status page: https://trust.zuora.com/incidents/l1pm8cjkh9ln

  2. investigating Jul 31, 2024, 08:00 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 31, 2024, 08:42 PM UTC

    The performance issues with our billing system, Zuora, have been resolved. You should now be able to make changes to your subscription and access billing reports.

  4. resolved Jul 31, 2024, 10:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 19, 2024

Buildium delay in processing items due to partner outage

Detected by Pingoru
Jul 19, 2024, 01:41 PM UTC
Resolved
Jul 19, 2024, 03:09 PM UTC
Duration
1h 27m
Affected: Buildium PlatformResident Center
Timeline · 4 updates
  1. investigating Jul 19, 2024, 01:41 PM UTC

    We are investigating a delay in processing items in Buildium due to global partner outages. Please do not resubmit a payment; the system is adding payments in the order that they were submitted. Affected areas: Process recurring credit card payments Late fees posting Epay Limits alerts Daily Notifications

  2. identified Jul 19, 2024, 01:59 PM UTC

    Our task handlers are processing items following our partner's delay, and we expect to complete these requests soon.

  3. monitoring Jul 19, 2024, 02:34 PM UTC

    The delay in processing items in Buildium due to global partner outages has been solved. We are now monitoring for any continued issues.

  4. resolved Jul 19, 2024, 03:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 12, 2024

Open API Partial Outage

Detected by Pingoru
Jul 12, 2024, 02:52 AM UTC
Resolved
Jul 12, 2024, 03:07 AM UTC
Duration
14m
Affected: Open API
Timeline · 2 updates
  1. identified Jul 12, 2024, 02:52 AM UTC

    We are aware of an issue that is impacting our open API. Our developers are aware and are actively working on a fix. During this time, you may see 500 errors when making API requests.

  2. resolved Jul 12, 2024, 03:07 AM UTC

    This incident has been resolved.

Read the full incident report →

Major July 8, 2024

Experiencing slowness in Buildium.

Detected by Pingoru
Jul 08, 2024, 03:14 PM UTC
Resolved
Jul 09, 2024, 12:58 AM UTC
Duration
9h 43m
Affected: Buildium PlatformBuildium.com
Timeline · 7 updates
  1. investigating Jul 08, 2024, 03:14 PM UTC

    You may be experiencing slowness in Buildium. We are working to resolve this as soon as possible.

  2. investigating Jul 08, 2024, 03:23 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 08, 2024, 03:35 PM UTC

    We are actively investigating the Buildium issue and are committed to resolving it with utmost urgency.

  4. investigating Jul 08, 2024, 03:35 PM UTC

    We are continuing to investigate this issue.

  5. investigating Jul 08, 2024, 05:40 PM UTC

    We are actively investigating issues with slowness in Buildium as a top priority and will provide updates once we have more information.

  6. monitoring Jul 08, 2024, 07:32 PM UTC

    Slowness has been mitigated, and we are currently monitoring for any further issues.

  7. resolved Jul 09, 2024, 12:58 AM UTC

    This incident has been resolved.

Read the full incident report →

Major July 3, 2024

Multiple Errors in Buildium

Detected by Pingoru
Jul 03, 2024, 02:31 PM UTC
Resolved
Jul 03, 2024, 03:38 PM UTC
Duration
1h 6m
Affected: Buildium PlatformResident CenterApplicant CenterOpen APIOnline Payments
Timeline · 3 updates
  1. investigating Jul 03, 2024, 02:31 PM UTC

    We are aware of an issue that is causing several errors in Buildium. We are actively working on a fix, and will have an update shortly.

  2. monitoring Jul 03, 2024, 02:46 PM UTC

    Our developers were able to implement a fix, and we are no longer seeing error messages in Buildium. We will continue to monitor for any additional impact.

  3. resolved Jul 03, 2024, 03:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 31, 2024

Oops error, and some online payments are being declined

Detected by Pingoru
May 31, 2024, 11:22 PM UTC
Resolved
Jun 01, 2024, 05:56 AM UTC
Duration
6h 33m
Affected: Online Payments
Timeline · 2 updates
  1. identified May 31, 2024, 11:22 PM UTC

    We are aware some EFT transactions are encountering an "Oops" Error and being declined. Our team is actively investigating the cause. We apologize for any inconvenience and will update this message once resolved.

  2. resolved Jun 01, 2024, 05:56 AM UTC

    We believe the issue with EFT transactions encountering an 'Oops' error has been resolved. All transactions should now process normally. We apologize for any inconvenience this may have caused.

Read the full incident report →