Buildium experienced a critical incident on September 5, 2025 affecting Phone support, lasting 1h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Phone support
Update timeline
- identified Sep 05, 2025, 08:02 PM UTC
We are currently experiencing issues with our phone provider. At this time, please submit a support case for assistance. We apologize for the inconvenience and are working with our provider to resolve this issue as soon as possible.
- identified Sep 05, 2025, 09:03 PM UTC
We are continuing to work on a fix for this issue.
- resolved Sep 05, 2025, 09:55 PM UTC
This incident has been resolved and phone support is available.