BuildingLink experienced a major incident on October 9, 2025 affecting Email and Management Portal and 1 more component, lasting 1h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 09, 2025, 06:52 PM UTC
The site cannot be accessed at this time. We are working to restore service as quickly as possible. If you have installed ConciergeLink or GEO and have previously logged into these apps, you may continue to work. Your data will sync to the website as soon as full functionality is restored. Le site n’est pas accessible pour le moment. Nous travaillons à rétablir le service le plus rapidement possible. Si vous avez installé ConciergeLink ou GEO et que vous vous êtes déjà connecté à ces applications, vous pouvez continuer à travailler. Vos données se synchroniseront avec le site dès que toutes les fonctionnalités seront rétablies. El sitio no se puede acceder en este momento. Estamos trabajando para restaurar el servicio lo antes posible. Si ha instalado ConciergeLink o GEO y ha iniciado sesión previamente en estas aplicaciones, puede continuar trabajando. Sus datos se sincronizarán con el sitio web tan pronto como se restablezca la funcionalidad completa.
- identified Oct 09, 2025, 07:57 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 09, 2025, 08:08 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 09, 2025, 08:22 PM UTC
This incident has been resolved.