BuildingLink incident
Service Interruption - Special Permissions Affecting Users Access to Certain Functions
BuildingLink experienced a minor incident on August 21, 2025 affecting Management Portal and Resident Portal, lasting 53d 17h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 21, 2025, 07:14 PM UTC
We have received reports of site performance issues resulting in Special Permissions not working as intended. For example, users who were given a special permission to edit occupant information, can no longer edit. Our team is actively investigating and will resolve this issue as soon as possible. EN COURS D'INVESTIGATION : Nous avons reçu des signalements de problèmes de performance du site entraînant un dysfonctionnement des Permissions Spéciales. Par exemple, les utilisateurs ayant reçu une permission spéciale pour modifier les informations des occupants ne peuvent plus le faire. Notre équipe enquête activement et réglera ce problème dès que possible. INVESTIGANDO: Hemos recibido informes de problemas de rendimiento del sitio que provocan que los Permisos Especiales no funcionen como se esperaba. Por ejemplo, los usuarios que tenían un permiso especial para editar la información de los ocupantes ya no pueden hacerlo. Nuestro equipo está investigando activamente y resolverá este problema lo antes posible.
- identified Sep 26, 2025, 02:13 PM UTC
The issue has been identified and a fix is being implemented. IDENTIFIÉ Le problème a été identifié et une solution est en cours de mise en œuvre. IDENTIFICADO El problema ha sido identificado y se está implementando una solución.
- identified Sep 26, 2025, 02:13 PM UTC
We are continuing to work on a fix for this issue.
- resolved Oct 14, 2025, 12:58 PM UTC
This incident has been resolved.