BuildingLink incident

Display Issues with some Modules

Major Resolved View vendor source →

BuildingLink experienced a major incident on October 19, 2025 affecting Email and Geo and 1 more component, lasting 1d 18h. The incident has been resolved; the full update timeline is below.

Started
Oct 19, 2025, 07:21 PM UTC
Resolved
Oct 21, 2025, 02:17 PM UTC
Duration
1d 18h
Detected by Pingoru
Oct 19, 2025, 07:21 PM UTC

Affected components

EmailGeoManagement PortalKeyLinkResidentResident PortalValetTimeTrackerHelp SiteConciergeLink

Update timeline

  1. identified Oct 19, 2025, 07:21 PM UTC

    We are currently investigating an issue with some modules where items are failing to display properly. We will update as soon as we have some updated information.

  2. identified Oct 19, 2025, 07:33 PM UTC

    We have identified the issue and are currently working to reach a solution.

  3. monitoring Oct 19, 2025, 08:01 PM UTC

    A fix has been implemented and we are monitoring the results. Logging out and logging back in to BuildingLink should resolve issues related to this Incident.

  4. resolved Oct 21, 2025, 02:17 PM UTC

    This incident has been resolved.