BuildingLink incident

Degraded Performance - Unable to Assign Vendors to a Maintenance Request

Minor Resolved View vendor source →

BuildingLink experienced a minor incident on October 22, 2025 affecting Management Portal, lasting 7d 13h. The incident has been resolved; the full update timeline is below.

Started
Oct 22, 2025, 11:54 PM UTC
Resolved
Oct 30, 2025, 01:16 PM UTC
Duration
7d 13h
Detected by Pingoru
Oct 22, 2025, 11:54 PM UTC

Affected components

Management Portal

Update timeline

  1. investigating Oct 22, 2025, 11:54 PM UTC

    We have received reports of site performance issues resulting in some users being unable to assign vendors to Maintenance Requests. Our team is actively investigating and will resolve this issue as soon as possible. EN COURS D’INVESTIGATION : Nous avons reçu des signalements de problèmes de performance du site empêchant certains utilisateurs d’ajouter des prestataires aux demandes de maintenance. Notre équipe enquête activement sur ce problème et le résoudra dès que possible. INVESTIGANDO: Hemos recibido informes de problemas de rendimiento del sitio que impiden a algunos usuarios adjuntar proveedores a las solicitudes de mantenimiento. Nuestro equipo está investigando activamente este problema y lo resolverá lo antes posible.

  2. resolved Oct 30, 2025, 01:16 PM UTC

    This incident has been resolved.