BuildingLink incident

Service Interruption - Past Amenity Reservations Sent Out Declined Notification Emails

Notice Resolved View vendor source →

BuildingLink experienced a notice incident on November 12, 2025 affecting Management Portal and Resident Portal, lasting 6h 22m. The incident has been resolved; the full update timeline is below.

Started
Nov 12, 2025, 04:11 PM UTC
Resolved
Nov 12, 2025, 10:33 PM UTC
Duration
6h 22m
Detected by Pingoru
Nov 12, 2025, 04:11 PM UTC

Affected components

Management PortalResident Portal

Update timeline

  1. investigating Nov 12, 2025, 04:11 PM UTC

    We have received reports of Reservation Declined emails being sent for past reservations. This has since been resolved. Our team is actively investigating and will work to prevent this from happening again. EN COURS D'INVESTIGATION : Nous avons reçu des signalements d'e-mails de Réservation Refusée (Reservation Declined) envoyés pour des réservations passées. Ce problème a depuis été résolu. Notre équipe enquête active activement et veillera à ce que cela ne se reproduise plus. INVESTIGANDO: Hemos recibido informes de correos electrónicos de Reserva Rechazada (Reservation Declined) enviados para reservas pasadas. Esto ha sido resuelto. Nuestro equipo está investigando activamente y trabajará para evitar que esto vuelva a suceder.

  2. resolved Nov 12, 2025, 10:33 PM UTC

    This incident has been resolved.