BuildingLink incident

Service Interruption - Cloudflare Issues

Critical Resolved View vendor source →

BuildingLink experienced a critical incident on December 5, 2025 affecting Management Portal and Resident Portal and 1 more component, lasting 4h 55m. The incident has been resolved; the full update timeline is below.

Started
Dec 05, 2025, 09:11 AM UTC
Resolved
Dec 05, 2025, 02:07 PM UTC
Duration
4h 55m
Detected by Pingoru
Dec 05, 2025, 09:11 AM UTC

Affected components

Management PortalResident PortalHelp SitePublic Display

Update timeline

  1. investigating Dec 05, 2025, 09:11 AM UTC

    We have received reports of site performance issues caused by a third party service Cloudflare. You can follow the link below to their status page for updates. We will also update here accordingly. https://www.cloudflarestatus.com/ EN COURS D'INVESTIGATION : Nous avons reçu des rapports de problèmes de performance du site causés par un service tiers, Cloudflare. Vous pouvez suivre le lien ci-dessous vers leur page de statut pour obtenir des mises à jour. Nous fournirons également des mises à jour ici en conséquence. https://www.cloudflarestatus.com/ INVESTIGANDO: Hemos recibido informes de problemas de rendimiento del sitio causados por un servicio de terceros, Cloudflare. Puede seguir el enlace a continuación a su página de estado para ver actualizaciones. También actualizaremos aquí según corresponda. https://www.cloudflarestatus.com/

  2. monitoring Dec 05, 2025, 09:16 AM UTC

    A fix has been implemented with the third-party service Cloudflare and results are being monitored.

  3. resolved Dec 05, 2025, 02:07 PM UTC

    This incident has been resolved.