BuildingLink incident

Reported Issues with accessing Unit Documents greater than 5 years old

BuildingLink experienced a minor incident on September 8, 2025 affecting Management Portal and Resident Portal, lasting 105d. The incident has been resolved; the full update timeline is below.

Started: Sep 08, 2025, 03:47 PM UTC
Resolved: Dec 22, 2025, 03:55 PM UTC
Duration: 105d
Detected by Pingoru: Sep 08, 2025, 03:47 PM UTC

Affected components

Management PortalResident Portal

Update timeline

investigating Sep 08, 2025, 03:47 PM UTC

We have received reports of site performance issues resulting in Unit Documents older than 5 years not loading as expected.. Our team is actively investigating and will resolve this issue as soon as possible. EN COURS D’INVESTIGATION : Nous avons reçu des signalements de problèmes de performance du site entraînant le non-chargement des Documents d’unité datant de plus de 5 ans. Notre équipe est en train d’investiguer activement et résoudra ce problème dès que possible. INVESTIGANDO: Hemos recibido reportes de problemas de rendimiento del sitio que provocan que los Documentos de Unidad con más de 5 años no se carguen como se espera. Nuestro equipo está investigando activamente y resolverá este problema lo antes posible.
resolved Dec 22, 2025, 03:55 PM UTC

This incident has been resolved.