BuildingLink incident

Send Email Classic - Adding Multiple Recipients (Intermittent Error)

BuildingLink experienced a minor incident on December 15, 2025 affecting Email and Management Portal, lasting 24d 21h. The incident has been resolved; the full update timeline is below.

Started: Dec 15, 2025, 06:30 PM UTC
Resolved: Jan 09, 2026, 03:58 PM UTC
Duration: 24d 21h
Detected by Pingoru: Dec 15, 2025, 06:30 PM UTC

Affected components

EmailManagement Portal

Update timeline

investigating Dec 15, 2025, 06:30 PM UTC

We have received reports of timeout errors when attempting to add multiple recipients in the "Send Email - Classic" module. Our team is actively investigating and will resolve this issue as soon as possible. In the meantime, users can take advantage of the updated Send Email module by navigating to COMMUNICATE --> SEND EMAIL. EN COURS D’INVESTIGATION : Nous avons reçu des signalements d’erreurs de délai d’attente lors de la tentative d’ajout de plusieurs destinataires dans le module « Envoyer un e-mail – Classique ». Notre équipe enquête activement et résoudra ce problème dès que possible. En attendant, les utilisateurs peuvent utiliser le module Envoyer un e-mail mis à jour en naviguant vers COMMUNIQUER → ENVOYER UN E-MAIL. INVESTIGANDO: Hemos recibido reportes de errores de tiempo de espera al intentar agregar varios destinatarios en el módulo “Enviar correo electrónico – Clásico”. Nuestro equipo está investigando activamente y resolverá este problema lo antes posible. Mientras tanto, los usuarios pueden utilizar el módulo actualizado Enviar correo electrónico navegando a COMUNICAR → ENVIAR CORREO ELECTRÓNICO.
monitoring Dec 19, 2025, 10:21 PM UTC

A fix has been implemented and we ae monitoring the results. SURVEILLANCE : Un correctif a été mis en place et nous surveillons les résultats. MONITOREO: Se ha implementado una corrección y estamos monitoreando los resultados.
resolved Jan 09, 2026, 03:58 PM UTC

This incident has been resolved.