BuildingLink incident

Resident App (Android) and Custom App Sync Issue

Minor Resolved View vendor source →

BuildingLink experienced a minor incident on February 4, 2026 affecting Resident, lasting 4d 22h. The incident has been resolved; the full update timeline is below.

Started
Feb 04, 2026, 04:37 PM UTC
Resolved
Feb 09, 2026, 03:17 PM UTC
Duration
4d 22h
Detected by Pingoru
Feb 04, 2026, 04:37 PM UTC

Affected components

Resident

Update timeline

  1. investigating Feb 04, 2026, 04:37 PM UTC

    We have received reports of some users experiencing syncing issues with Custom Apps and the BuildingLink Resident App for Android . Our team is actively investigating and will resolve this issue as soon as possible. EN COURS D’INVESTIGATION : Nous avons reçu des signalements indiquant que certains utilisateurs rencontrent des problèmes de synchronisation avec les applications personnalisées et l’application Résident BuildingLink pour Android. Notre équipe enquête activement et résoudra ce problème dès que possible. INVESTIGANDO: Hemos recibido reportes de que algunos usuarios están experimentando problemas de sincronización con las aplicaciones personalizadas y la aplicación para residentes de BuildingLink para Android. Nuestro equipo está investigando activamente y resolverá este problema lo antes posible.

  2. resolved Feb 09, 2026, 03:17 PM UTC

    This incident has been resolved.