Buildertrend experienced a critical incident on September 12, 2022 affecting Buildertrend.net, lasting 4h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Buildertrend.net
Update timeline
- investigating Sep 12, 2022, 02:30 PM UTC
We are currently investigating this issue.
- identified Sep 12, 2022, 02:50 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 12, 2022, 02:51 PM UTC
A fix has been implemented and we are monitoring the results.
- identified Sep 12, 2022, 03:05 PM UTC
The issue has been identified and a fix is being implemented.
- identified Sep 12, 2022, 03:23 PM UTC
We are preparing to publish an update to fix the site loading issues.
- monitoring Sep 12, 2022, 03:37 PM UTC
Publish has completed, the site is coming back online. We will continue to monitor the site.
- investigating Sep 12, 2022, 04:47 PM UTC
We are continuing to investigate this issue.
- monitoring Sep 12, 2022, 05:17 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 12, 2022, 06:36 PM UTC
This incident has been resolved.