Buildertrend incident

Errors when loading pages

Critical Resolved View vendor source →

Buildertrend experienced a critical incident on May 2, 2023 affecting Buildertrend.net, lasting 5h 40m. The incident has been resolved; the full update timeline is below.

Started
May 02, 2023, 03:20 PM UTC
Resolved
May 02, 2023, 09:01 PM UTC
Duration
5h 40m
Detected by Pingoru
May 02, 2023, 03:20 PM UTC

Affected components

Buildertrend.net

Update timeline

  1. investigating May 02, 2023, 03:20 PM UTC

    We are currently investigating this issue.

  2. identified May 02, 2023, 03:25 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 02, 2023, 03:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring May 02, 2023, 03:44 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved May 02, 2023, 09:01 PM UTC

    This incident has been resolved.