Buildertrend experienced a major incident on August 22, 2023 affecting Intuit QuickBooks Online Integration and Intuit AppConnect Integration, lasting 2d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 22, 2023, 09:25 PM UTC
We are currently seeing higher than normal contact volume related to a "certificate revoked" error when utilizing the QuickBooks web connector service. This issue is occurring outside of the Buildertrend platform. We will provide updates from Intuit/QuickBooks as they are made available.
- investigating Aug 22, 2023, 09:26 PM UTC
We are continuing to investigate this issue.
- investigating Aug 23, 2023, 02:05 PM UTC
We have found a fix on quickbooks support page that has worked for others: https://quickbooks.intuit.com/learn-support/en-us/help-article/web-integration/fix-error-quickbooks-application-revoked/L6Y849bKg_US_en_US?uid=llnmpqsc
- investigating Aug 23, 2023, 10:02 PM UTC
Quickbooks has updated their status page with the issue: https://status.quickbooks.intuit.com/
- resolved Aug 25, 2023, 09:15 PM UTC
Quickbooks has updated their status page with the issue (https://status.quickbooks.intuit.com/) to resolved.