Buildertrend incident

Database Pressure Causing Performance Issues

Critical Resolved View vendor source →

Buildertrend experienced a critical incident on March 7, 2024 affecting Buildertrend.net, lasting 3h 10m. The incident has been resolved; the full update timeline is below.

Started
Mar 07, 2024, 03:23 PM UTC
Resolved
Mar 07, 2024, 06:34 PM UTC
Duration
3h 10m
Detected by Pingoru
Mar 07, 2024, 03:23 PM UTC

Affected components

Buildertrend.net

Update timeline

  1. investigating Mar 07, 2024, 03:23 PM UTC

    We are currently investigating this issue.

  2. investigating Mar 07, 2024, 03:44 PM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 07, 2024, 04:27 PM UTC

    Still working through ongoing issues in Production.

  4. investigating Mar 07, 2024, 04:41 PM UTC

    We are still actively troubleshooting and resolving the issue. Thank you for your patience.

  5. investigating Mar 07, 2024, 05:02 PM UTC

    Buildertrend Core is coming back online. Will confirm stability before closing this issue.

  6. investigating Mar 07, 2024, 05:28 PM UTC

    Critical background processes are coming back online. Will update when full functionality is restored.

  7. resolved Mar 07, 2024, 06:34 PM UTC

    Confirmed all critical services are functioning normally. Thank you for your patience!