Buildertrend experienced a minor incident on March 15, 2024 affecting Intuit QuickBooks Online Integration, lasting 3h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 15, 2024, 07:10 PM UTC
We are currently seeing issues with accounts disconnecting from QuickBooks Online. Our engineering team is investigating a potential issue with Intuit QuickBooks. Workaround - Using a full admin account in Buildertrend, go through the QuickBooks Online reconnection processes.
- identified Mar 15, 2024, 07:33 PM UTC
There is a known issue with Intuit services, which are impacting the Buildertrend QuickBooks Online integration. Our engineering team will continue to monitor this issue and provide updates as we learn more from Intuit.
- resolved Mar 15, 2024, 10:21 PM UTC
The Intuit issue has been resolved. Please reach out to support if you are experiencing any further issues.