Buildertrend incident

Buildertrend.net not connecting for some users

Major Resolved View vendor source →

Buildertrend experienced a major incident on April 30, 2024 affecting Buildertrend.net, lasting 5h 30m. The incident has been resolved; the full update timeline is below.

Started
Apr 30, 2024, 01:31 PM UTC
Resolved
Apr 30, 2024, 07:02 PM UTC
Duration
5h 30m
Detected by Pingoru
Apr 30, 2024, 01:31 PM UTC

Affected components

Buildertrend.net

Update timeline

  1. investigating Apr 30, 2024, 01:31 PM UTC

    Some users are unable to connect to Buildertrend. We are investigating the issue.

  2. identified Apr 30, 2024, 01:49 PM UTC

    We have found the source of the issue and are working toward resolving as quickly as possible. Users should gradually be able to connect properly.

  3. monitoring Apr 30, 2024, 02:33 PM UTC

    We have implemented a fix for the connection issue and are continuing to monitor the situation.

  4. monitoring Apr 30, 2024, 05:29 PM UTC

    We are waiting for third-parties we work with to finish processing the fix to this issue. Continuing to monitor. Most users should be up and running correctly now.

  5. resolved Apr 30, 2024, 07:02 PM UTC

    This issue should be resolved for most users. Anyone still not able to access Buildertrend.net should be able to after the remainder of the third parties process their changes.