Buildertrend experienced a notice incident on September 16, 2024 affecting Buildertrend.net, lasting 1d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 16, 2024, 06:29 PM UTC
We are currently investigating this issue.
- investigating Sep 16, 2024, 07:06 PM UTC
We are continuing to investigate. All messages are being retained, but delivery is delayed.
- identified Sep 16, 2024, 08:34 PM UTC
The issue has been identified and a fix is being implemented.
- identified Sep 16, 2024, 09:30 PM UTC
We are continuing to work on a fix for this issue.
- identified Sep 16, 2024, 11:58 PM UTC
We are engineering a solution for the issue.
- identified Sep 17, 2024, 03:35 AM UTC
Our engineering staff is continuing to work on this issue.
- identified Sep 17, 2024, 04:17 AM UTC
Emails continue to be delayed at this time. Our engineers are continuing to work the issue and will update as soon as possible.
- identified Sep 17, 2024, 01:36 PM UTC
Emails remain delayed this morning. We are working to restore normal functionality.
- identified Sep 17, 2024, 03:36 PM UTC
Any new messages are processing as expected. We are working on processing older email messages now.
- monitoring Sep 17, 2024, 06:49 PM UTC
Our fix has been implemented and everything is currently processing correctly. Old messages will continue to appear in their respective areas in the application as the queue is completed. We'll continue to monitor and close the issue out once we've confirmed all email has been properly processed.
- resolved Sep 17, 2024, 10:35 PM UTC
Our inbound email system is fully operational! All delayed email has been processed. Thank you for your patience while we resolved this incident!