Builder Prime incident

Issue with E-Signatures

Major Resolved View vendor source →

Builder Prime experienced a major incident on November 17, 2025 affecting Xodo Sign eSignature Integration, lasting 8m. The incident has been resolved; the full update timeline is below.

Started
Nov 17, 2025, 02:13 PM UTC
Resolved
Nov 17, 2025, 02:21 PM UTC
Duration
8m
Detected by Pingoru
Nov 17, 2025, 02:13 PM UTC

Affected components

Xodo Sign eSignature Integration

Update timeline

  1. investigating Nov 17, 2025, 02:13 PM UTC

    We are working with our E-signature service provider to help identify the issue.

  2. resolved Nov 17, 2025, 02:21 PM UTC

    This incident has been resolved.