Builder Prime experienced a minor incident on December 19, 2025 affecting Email Delivery, lasting 27m. The incident has been resolved; the full update timeline is below.
Affected components
Email Delivery
Update timeline
- investigating Dec 19, 2025, 04:53 PM UTC
We are currently experiencing an issue with our upstream email service provider where emails are sending slowly or failing to send. We are working with our provider to identify the problem, understand timeline for resolution, and consider workarounds that we have control over.
- monitoring Dec 19, 2025, 04:59 PM UTC
We've been able to implement a temporary workaround for the problem that our service provider is experiencing. We will continue to monitor and remove the temporary workaround once resolved.
- resolved Dec 19, 2025, 05:20 PM UTC
This incident has been resolved.