Resolved after 3 hours 52 minutes, affecting bugcrowd.com && tracker.bugcrowd.com, on September 15, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Sep 15, 2026, 06:07 AM UTC
There is an issue in the platform affecting processing of asynchronous jobs, especially those relating to searching and indexes. We are currently investigating and will update shortly.
- identified Sep 15, 2026, 07:05 AM UTC
We believe we have identified the cause (a slow dependent service within an asynchronous indexing call) and are in the process of pushing a fix.
- identified Sep 15, 2026, 08:21 AM UTC
The pushed change has not yielded a fix, we are continuing to work on the issue and explore the fix in more depth.
- identified Sep 15, 2026, 09:14 AM UTC
A fix has been deployed, and asynchronous job queues are being processed (as well as the backlog).
- monitoring Sep 15, 2026, 09:15 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 15, 2026, 10:00 AM UTC
This incident has been resolved.
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