Degraded success rate: Belfius
Affected: Belfius
Timeline · 1 update
- investigating Sep 05, 2026, 06:52 PM UTC
We're experiencing a lower success rate for this service than usual.
Buckaroo Outage History
Buckaroo major outage · 1 active incident View live status →Buckaroo had 45 outages in the last 2 years totaling 54h 0m of downtime — averaging 1.8 incidents per month.
There were 45 Buckaroo outages since May 20, 2025 totaling 54h 0m of downtime. Each is summarised below — incident details, duration, and resolution information.
External service disruption: iDEAL Rabobank
Affected: iDEAL
Timeline · 3 updates
- identified Sep 02, 2026, 10:20 AM UTC
There is an issue with the iDEAL availability of Rabobank since approximately 11:25 CEST. Users could experience issues when paying with iDEAL. We will provide updates as they become available.
- monitoring Sep 02, 2026, 11:13 AM UTC
As of approximately 12:50 CEST, the issue at Rabobank seems to be fully resolved. We will monitor the situation.
- resolved Sep 02, 2026, 11:51 AM UTC
This incident has been resolved.
Service disruption: Checkout
Affected: Smart Checkout
Timeline · 3 updates
- investigating Aug 18, 2026, 10:02 AM UTC
Our service monitoring has detected an outage. We're investigating the issue.
- monitoring Aug 18, 2026, 10:12 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 18, 2026, 10:37 AM UTC
This incident has been resolved.
Belfius payments disruption
Affected: Belfius
Timeline · 2 updates
- investigating Aug 12, 2026, 01:19 PM UTC
We are currently experiencing a disruption affecting Belfius payments. Since around 10:35 today, Belfius payments are failing and customers cannot complete them.
- resolved Aug 12, 2026, 08:29 PM UTC
This incident has been resolved.
Major outage online Credit Cards & Tap to Pay
Affected: MastercardVisa
Timeline · 6 updates
- investigating Aug 10, 2026, 08:36 AM UTC
We are currently experiencing an issue affecting our online Credit Card services and Tap to Pay. This is being investigated with the highest priority.
- investigating Aug 10, 2026, 08:37 AM UTC
We are continuing to investigate this issue.
- investigating Aug 10, 2026, 08:37 AM UTC
We are continuing to investigate this issue.
- monitoring Aug 10, 2026, 08:46 AM UTC
The issue has been resolved and all services are fully operational. We will continue to monitor the situation.
- resolved Aug 10, 2026, 09:03 AM UTC
This incident has been resolved.
- postmortem Aug 11, 2026, 07:17 AM UTC
On 10 August 2026, card payments were unavailable for approximately 46 minutes, between 09:58 and 10:44 CEST. During this window, customers were unable to complete card payments. The disruption was triggered by a planned database update that generated an unusually high volume of background events. This event volume placed excessive load on several of our Card Acquiring services, including the component that processes card transactions, causing them to become temporarily unavailable. Tap to pay transactions continued to be processed, but were briefly delayed in appearing in our Buckaroo portals. Our engineering team identified the root cause and deployed a fix that restored the affected services. Card payments were fully operational again from 10:44, with all services confirmed recovered at 10:49. We have implemented immediate safeguards and are working on structural improvements to prevent this failure mode from recurring. We apologize for any inconvenience this may have caused.
POS Terminal Disruption
Affected: Processor
Timeline · 3 updates
- monitoring Jul 22, 2026, 06:29 PM UTC
Between 19:11 and 20:09 (CEST), an issue affected payments processed via POS terminals. This has been resolved and we are currently monitoring the situation. We are still investigating the root cause and will provide a follow-up once this has been determined. We apologize for any inconvenience caused.
- resolved Jul 22, 2026, 06:55 PM UTC
This incident has been resolved.
- postmortem Jul 24, 2026, 07:19 AM UTC
On the evening of 22 July 2026, between approximately 19:11 and 20:09 CEST, a technical issue on our payment platform affected transaction processing for POS \(in-store\) terminals. During this period, affected terminals were temporarily unable to complete payment transactions. This disruption only affected Buckaroo terminals. Other terminals were not affected. The cause was a technical issue on our side. It has been fully identified and resolved, and POS transaction processing has been operating normally since 20:09 CEST. We have also put additional monitoring measures in place to prevent this from recurring. We sincerely apologise for the disruption and any inconvenience this caused.
Delayed POS payouts
Affected: Payouts
Timeline · 2 updates
- investigating Jul 22, 2026, 07:02 AM UTC
We are currently experiencing a delay affecting today's POS payouts. This issue originates with one of our external partners, and as a result not all scheduled payouts have been fully processed. We are actively investigating together with the partner and are working to resolve this as quickly as possible. A further update will follow as soon as more information is available. We apologize for any inconvenience.
- resolved Jul 22, 2026, 09:20 AM UTC
The issue affecting today's POS payouts has been resolved. The delay originated with one of our external partners and has now been corrected. All settlement files have been processed and the outstanding payouts have been completed. No further action is required on your part. We apologize for any inconvenience caused and thank you for your patience. Should you have any questions, please do not hesitate to contact us.
EXTERNAL: Degraded success rate: Mastercard
Affected: Mastercard
Timeline · 3 updates
- investigating Jul 15, 2026, 10:13 AM UTC
External: We have identified a full disruption external to our platform affecting card payments. You will see a decline in successful payments as consumers will be unable to pay using their MasterCard card.
- identified Jul 15, 2026, 10:13 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Jul 15, 2026, 12:34 PM UTC
The incident has been resolved
Degraded success rate: Mastercard
Affected: Mastercard
Timeline · 2 updates
- identified Jul 15, 2026, 07:25 AM UTC
We have identified a full disruption external to our platform affecting card payments. You will see a decline in successful payments as consumers will be unable to pay using their MasterCard card.
- resolved Jul 15, 2026, 08:26 AM UTC
The issue is resolved
External service disruption: In3
Affected: In3
Timeline · 2 updates
- investigating Jul 02, 2026, 02:56 PM UTC
There is an issue with the In3 availability. Users could experience issues when paying with In3. We will provide updates as they become available.
- resolved Jul 02, 2026, 03:28 PM UTC
This incident has been resolved.
Plaza transaction overview: Delayed visualization
Affected: Plaza
Timeline · 2 updates
- identified Jul 01, 2026, 07:56 AM UTC
Today's transactions or statuses may not be shown in the transaction overview. Transaction processing is not affected. A fix has been implemented, and transactions are currently being reloaded into the transaction overview. We will provide updates as they become available.
- resolved Jul 01, 2026, 10:04 AM UTC
This issue has been resolved. All transactions are now visible in the transaction overview.
Major outage: Online credit cards
Affected: MastercardVisa
Timeline · 1 update
- resolved Jun 24, 2026, 08:34 AM UTC
We would like to inform you that today, 24 June 2026, between approximately 09:30 and 10:15 CEST, our online credit card payment services experienced an outage. During this period, credit card transactions were unable to be processed. The issue has been resolved and all services are fully operational again.
Outage – Credit Card Acquiring Platform (14:37–14:55 CEST)
Affected: MastercardVisa
Timeline · 1 update
- resolved Jun 19, 2026, 01:31 PM UTC
We experienced an outage affecting our online credit card services and elevated POS transactions between 14:37 PM and 14:55 PM CEST. During a planned deployment, an issue occurred that impacted our credit card acquiring platform. As a result, transaction processing was temporarily unavailable and transactions failed. Our team identified the issue and restored the service. We are continuing to investigate the root cause and are implementing measures to prevent similar incidents in the future. We apologize for the disruption and any inconvenience caused.
Degraded success rate: Webhooks
Affected: Webhooks
Timeline · 1 update
- investigating Jun 02, 2026, 07:17 PM UTC
We're experiencing higher queuing times than normal.
[External] Partial Outage: Bancontact
Affected: Bancontact
Timeline · 1 update
- resolved May 20, 2026, 03:23 PM UTC
We have experienced two brief disruptions of Bancontact payments due to an outage that is external in nature. The disruptions took place during the following time-frames: 15:25 -> 15:40 16:55 -> 17:10 During these times customers were redirected to Bancontact, but did not return. Transactions were kept on Pending status until expiration updated them to Failed.
Degraded success rate: Bancontact
Affected: Bancontact
Timeline · 2 updates
- investigating Mar 30, 2026, 10:57 AM UTC
We're experiencing a lower success rate for this service than usual.
- resolved Mar 30, 2026, 11:01 AM UTC
This incident has been resolved.
iDEAL: Full disruption due to external outage
Affected: iDEAL
Timeline · 2 updates
- identified Mar 25, 2026, 02:47 PM UTC
We are currently experiencing a major outage with iDEAL due to external factors. We will keep you updated on any developments.
- resolved Mar 25, 2026, 02:53 PM UTC
This incident has been resolved.
iDIN Unavailable
Affected: Smart Checkout
Timeline · 2 updates
- investigating Mar 18, 2026, 03:19 PM UTC
Since March 16th, iDIN has not been available. We are currently investigating the cause of this issue and working on a solution to restore availability as soon as possible.
- resolved Mar 19, 2026, 09:59 AM UTC
The issue with iDIN has been resolved and the service is operating normally.
POS Terminals Disruption
Affected: Processor
Timeline · 1 update
- resolved Mar 10, 2026, 08:00 AM UTC
On March 10, Buckaroo POS terminals experienced a disruption between 06:20 and 08:15 CET. During this period, transactions on POS terminals were not possible. The issue has been resolved and all terminals are functioning normally again. The root cause is currently under investigation.
Login issues Plaza
Affected: Plaza
Timeline · 2 updates
- investigating Feb 25, 2026, 07:31 AM UTC
Users are currently unable to log into the Buckaroo Plaza. We are working on resolving this issue.
- resolved Feb 25, 2026, 08:07 AM UTC
The issue has been resolved
Login issues in Plaza
Affected: Plaza
Timeline · 2 updates
- identified Feb 24, 2026, 11:34 AM UTC
Users are currently unable to log into the Buckaroo Plaza. We are working on resolving this issue.
- resolved Feb 24, 2026, 12:25 PM UTC
The issue has been resolved.
Delayed POS Payouts
Timeline · 3 updates
- identified Feb 18, 2026, 12:15 PM UTC
We are currently experiencing an issue with POS payouts. Not all of today’s scheduled payouts have been fully processed. BNP received our settlement files but processing of the payouts is pending on their end. Technical teams of BNP are investigating.
- identified Feb 18, 2026, 12:45 PM UTC
The files are being re-processed by BNP
- resolved Feb 18, 2026, 02:53 PM UTC
All files have been processed. The BNP bank had an incident on one of their platforms which caused the delay.
Service disruption: PPRO payment methods
Affected: EPS
Timeline · 2 updates
- investigating Feb 16, 2026, 01:16 PM UTC
Our service monitoring has detected an outage since 13 February 14:38. This outage impacts all payment methods with PPRO as acquirer. Impacted payment methods are: - EPS - MBWay - Bizum - Swish - Twint - AliPay - P24 The issue has been resolved since 16 February 14:11
- resolved Feb 16, 2026, 01:17 PM UTC
This incident has been resolved.
External service disruption: Bancontact Mobile
Timeline · 1 update
- resolved Feb 14, 2026, 10:23 AM UTC
Between 10:15 and 10:39 CET we experienced an external disruption affecting Bancontact Mobile payments. Transactions initiated during this timeframe may have failed or been declined. The issue has been resolved and transaction processing has been fully restored.
External service disruption: iDEAL ABN Amro
Affected: iDEAL
Timeline · 2 updates
- identified Feb 09, 2026, 06:43 PM UTC
There is an issue with the iDEAL availability of ABN Amro. Users could experience issues when paying with iDEAL. We will provide updates as they become available.
- resolved Feb 09, 2026, 06:57 PM UTC
The issue has been resolved by ABN Amro