Broadvoice Outage History

Broadvoice is up right now

Broadvoice had 14 outages in the last 2 years totaling 252h 14m of downtime — averaging 0.6 incidents per month.

There were 14 Broadvoice outages since July 23, 2024 totaling 252h 14m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.broadvoice.com

Minor July 14, 2026

Bhive Call Park Issues

Detected by Pingoru
Jul 14, 2026, 02:25 PM UTC
Resolved
Jul 14, 2026, 03:39 PM UTC
Duration
1h 13m
Affected: Call Processing
Timeline · 5 updates
  1. investigating Jul 14, 2026, 02:25 PM UTC

    We are currently investigating an issue affecting the retrieval of parked calls in b-Hive for a specific scenario in one region. Our engineering team is actively working to identify the root cause and restore normal functionality as quickly as possible.

  2. identified Jul 14, 2026, 02:40 PM UTC

    We have identified the issue, and our engineering team is actively working to resolve it.

  3. identified Jul 14, 2026, 02:57 PM UTC

    Our engineering team has implemented a fix. Service should now be restored, and we are continuing to monitor the situation.

  4. monitoring Jul 14, 2026, 03:00 PM UTC

    We are actively monitoring the service to confirm that it remains stable and is performing as expected

  5. resolved Jul 14, 2026, 03:39 PM UTC

    The incident is resolved.

Read the full incident report →

Minor July 13, 2026

P3 - Inbound Call Routing Issue

Detected by Pingoru
Jul 13, 2026, 11:47 PM UTC
Resolved
Jul 14, 2026, 12:05 AM UTC
Duration
18m
Affected: Voice Inbound
Timeline · 2 updates
  1. investigating Jul 13, 2026, 11:47 PM UTC

    We are currently investigating this issue.

  2. resolved Jul 14, 2026, 12:05 AM UTC

    This was posted in error and there are no known issues at the current time.

Read the full incident report →

Minor January 13, 2026

Calling and Registration issues on B-hive Platform

Detected by Pingoru
Jan 13, 2026, 09:57 PM UTC
Resolved
Jan 14, 2026, 12:36 AM UTC
Duration
2h 38m
Affected: Call ProcessingCall QualityCall RecordingCommunicatorContact CenterDevice ProvisioningDevice RegistrationEdge SD-WANMobile iPhone & Android AppNotificationsPortalSIP TrunkingSMSVirtual FaxVoicemail
Timeline · 3 updates
  1. investigating Jan 13, 2026, 09:57 PM UTC

    We are currently investigating this issue.

  2. monitoring Jan 13, 2026, 10:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 14, 2026, 12:36 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 7, 2026

US-LA - CLOUD1 ipcom-coppel.gocontact.com

Detected by Pingoru
Jan 07, 2026, 01:33 PM UTC
Resolved
Jan 07, 2026, 02:26 PM UTC
Duration
52m
Affected: Portal
Timeline · 4 updates
  1. investigating Jan 07, 2026, 01:33 PM UTC

    We are currently investigating this issue.

  2. identified Jan 07, 2026, 01:40 PM UTC

    us-l1-cloud1-g3 it's not available, this is why we have the intermittent issues

  3. monitoring Jan 07, 2026, 02:03 PM UTC

    Client confirmed that the problem is solved. Still working on us-la-coresite-cloud1-g3-vpn.

  4. resolved Jan 07, 2026, 02:26 PM UTC

    We received a report of intermittent access issues with the GoContact platform. After investigation by our engineering team, we identified that one of the GoContact servers had stalled and become unresponsive, which was causing the reported issues. The affected server has been removed from the platform, and the system is now stable with no further disruptions observed. At this time, the incident does not appear to be related to the planned intervention performed earlier.

Read the full incident report →

Minor October 20, 2025

AWS outage update

Detected by Pingoru
Oct 20, 2025, 07:58 PM UTC
Resolved
Oct 21, 2025, 02:37 PM UTC
Duration
18h 39m
Affected: Call ProcessingCall QualityCall RecordingCommunicatorContact CenterDevice ProvisioningDevice RegistrationEdge SD-WANMobile iPhone & Android AppNotificationsPortalSIP TrunkingSMSWebsiteVirtual FaxVoicemail
Timeline · 3 updates
  1. identified Oct 20, 2025, 07:58 PM UTC

    We are currently monitoring a widespread AWS outage that may be impacting the performance of some of our services. While our systems remain operational, customers may experience intermittent delays or degraded performance in certain areas. Our engineering team is actively working to mitigate any impact and is closely tracking AWS’s recovery efforts. We will provide updates as more information becomes available. We appreciate your patience and understanding.

  2. monitoring Oct 21, 2025, 01:53 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 21, 2025, 02:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 22, 2025

The SMS service on B-Hive is currently experiencing some issues.

Detected by Pingoru
Jul 22, 2025, 02:44 PM UTC
Resolved
Jul 22, 2025, 03:27 PM UTC
Duration
43m
Affected: SMS
Timeline · 5 updates
  1. investigating Jul 22, 2025, 02:44 PM UTC

    We're currently experiencing issues with the SMS service on B-Hive. Our engineering teams are working to resolve it as quickly as possible.

  2. identified Jul 22, 2025, 02:55 PM UTC

    The cause has been determined, and the engineering team is now in the process of fixing it.

  3. identified Jul 22, 2025, 03:09 PM UTC

    The resolution is in progress and will be ready soon.

  4. monitoring Jul 22, 2025, 03:12 PM UTC

    The issue has been resolved and the fix applied. We’re currently monitoring the service to ensure continued stability.

  5. resolved Jul 22, 2025, 03:27 PM UTC

    All services are fully operational and stable.

Read the full incident report →

Minor March 28, 2025

Delays in Bhive Faxing

Detected by Pingoru
Mar 28, 2025, 05:10 PM UTC
Resolved
Mar 28, 2025, 05:40 PM UTC
Duration
30m
Affected: Virtual Fax
Timeline · 3 updates
  1. investigating Mar 28, 2025, 05:10 PM UTC

    We are currently investigating delays in sending and receiving faxes on the Bhive platform.

  2. identified Mar 28, 2025, 05:10 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Mar 28, 2025, 05:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 17, 2024

Post dial delay on Bhive

Detected by Pingoru
Dec 17, 2024, 09:15 PM UTC
Resolved
Dec 18, 2024, 12:18 AM UTC
Duration
3h 3m
Affected: Call Processing
Timeline · 2 updates
  1. investigating Dec 17, 2024, 09:15 PM UTC

    We are currently investigating reports of long post dial delay from Bhive..

  2. resolved Dec 18, 2024, 12:18 AM UTC

    As of 2:35 PM PST today we have resolved the issue with PDD in our network.

Read the full incident report →

Notice September 3, 2024

Incident Alert: Investigating an issue with a telecommunications provider that is affecting all ES Clouds

Detected by Pingoru
Sep 03, 2024, 06:09 PM UTC
Resolved
Sep 03, 2024, 10:04 PM UTC
Duration
3h 55m
Affected: Voice InboundVoice Outbound
Timeline · 2 updates
  1. identified Sep 03, 2024, 06:09 PM UTC

    Orange, one of our telecommunications providers in Spain, is currently experiencing a major voice service outage. We are in direct contact with them and are working to resolve the issue as quickly as possible.

  2. resolved Sep 03, 2024, 10:04 PM UTC

    We have received confirmation from our provider Orange that the situation has been resolved. After conducting tests, we can confirm that the voice service through Orange is functioning normally.

Read the full incident report →

Minor August 8, 2024

Incident Alert: All LATAM CLOUDs - Service Degradation

Detected by Pingoru
Aug 08, 2024, 01:25 PM UTC
Resolved
Aug 08, 2024, 02:55 PM UTC
Duration
1h 29m
Affected: PortalVoice InboundVoice Outbound
Timeline · 4 updates
  1. investigating Aug 08, 2024, 01:25 PM UTC

    We are currently investigating this issue.

  2. investigating Aug 08, 2024, 01:28 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Aug 08, 2024, 01:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 08, 2024, 02:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 24, 2024

CLOUD5.CO - Depredated service

Detected by Pingoru
Jul 24, 2024, 04:12 PM UTC
Resolved
Aug 01, 2024, 01:13 PM UTC
Duration
7d 21h
Affected: WebchatSocialWhatpsApp
Timeline · 4 updates
  1. investigating Jul 24, 2024, 04:12 PM UTC

    Details: We have become aware of a potential issue affecting the quality of service. Our team is currently investigating to determine the cause and scope of this issue. Further updates will be provided as more information becomes available.

  2. identified Jul 24, 2024, 06:40 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 25, 2024, 02:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 01, 2024, 01:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 23, 2024

An issue impacting Cloud07 has been identified.

Detected by Pingoru
Jul 23, 2024, 07:08 PM UTC
Resolved
Jul 23, 2024, 07:54 PM UTC
Duration
45m
Affected: PortalVoice InboundVoice OutboundIVRGoAISoftPhonesTicketsScriptsWebchatSocialWhatpsAppDashboardsReportingCall RecordingQuality ManagementAPICarriers
Timeline · 4 updates
  1. investigating Jul 23, 2024, 07:24 PM UTC

    Details: An issue impacting Cloud07 has been identified. Current Impact: Cloud Down We are committed to restoring normal service operations as quickly as possible.

  2. identified Jul 23, 2024, 07:25 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 23, 2024, 07:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 23, 2024, 07:54 PM UTC

    This incident has been resolved.

Read the full incident report →