Broadvoice experienced a minor incident on July 14, 2026 affecting Call Processing, lasting 1h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 14, 2026, 02:25 PM UTC
We are currently investigating an issue affecting the retrieval of parked calls in b-Hive for a specific scenario in one region. Our engineering team is actively working to identify the root cause and restore normal functionality as quickly as possible.
- identified Jul 14, 2026, 02:40 PM UTC
We have identified the issue, and our engineering team is actively working to resolve it.
- identified Jul 14, 2026, 02:57 PM UTC
Our engineering team has implemented a fix. Service should now be restored, and we are continuing to monitor the situation.
- monitoring Jul 14, 2026, 03:00 PM UTC
We are actively monitoring the service to confirm that it remains stable and is performing as expected
- resolved Jul 14, 2026, 03:39 PM UTC
The incident is resolved.