Broadvoice incident

Calling and Registration issues on B-hive Platform

Minor Resolved View vendor source →

Broadvoice experienced a minor incident on January 13, 2026 affecting Call Processing and Call Quality and 1 more component, lasting 2h 38m. The incident has been resolved; the full update timeline is below.

Started
Jan 13, 2026, 09:57 PM UTC
Resolved
Jan 14, 2026, 12:36 AM UTC
Duration
2h 38m
Detected by Pingoru
Jan 13, 2026, 09:57 PM UTC

Affected components

Call ProcessingCall QualityCall RecordingCommunicatorContact CenterDevice ProvisioningDevice RegistrationEdge SD-WANMobile iPhone & Android AppNotifications

Update timeline

  1. investigating Jan 13, 2026, 09:57 PM UTC

    We are currently investigating this issue.

  2. monitoring Jan 13, 2026, 10:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 14, 2026, 12:36 AM UTC

    This incident has been resolved.