Broadvoice had 8 outages in the last 2 years totaling 104h 18m of downtime — averaging 0.3 incidents per month.
There were 8 Broadvoice outages since October 20, 2025 totaling 104h 18m of downtime. Each is summarised below — incident details, duration, and resolution information.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently investigating a service degradation with a subset of users with Polycom devices going offline. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
This incident has been resolved.
We are currently investigating an issue affecting the retrieval of parked calls in b-Hive for a specific scenario in one region. Our engineering team is actively working to identify the root cause and restore normal functionality as quickly as possible.
We have identified the issue, and our engineering team is actively working to resolve it.
Our engineering team has implemented a fix. Service should now be restored, and we are continuing to monitor the situation.
We are actively monitoring the service to confirm that it remains stable and is performing as expected
The incident is resolved.
We are currently investigating this issue.
This was posted in error and there are no known issues at the current time.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
us-l1-cloud1-g3 it's not available, this is why we have the intermittent issues
Client confirmed that the problem is solved. Still working on us-la-coresite-cloud1-g3-vpn.
We received a report of intermittent access issues with the GoContact platform. After investigation by our engineering team, we identified that one of the GoContact servers had stalled and become unresponsive, which was causing the reported issues. The affected server has been removed from the platform, and the system is now stable with no further disruptions observed. At this time, the incident does not appear to be related to the planned intervention performed earlier.
We are currently monitoring a widespread AWS outage that may be impacting the performance of some of our services. While our systems remain operational, customers may experience intermittent delays or degraded performance in certain areas. Our engineering team is actively working to mitigate any impact and is closely tracking AWS’s recovery efforts. We will provide updates as more information becomes available. We appreciate your patience and understanding.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.