broadpeak.io Outage History

broadpeak.io is up right now

broadpeak.io had 19 outages in the last 2 years totaling 314h 37m of downtime — averaging 0.8 incidents per month.

There were 19 broadpeak.io outages since June 7, 2024 totaling 314h 37m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.broadpeak.io

Minor May 21, 2026

Timeouts and errors on streaming requests in Asia region

Detected by Pingoru
May 21, 2026, 02:27 PM UTC
Resolved
May 21, 2026, 07:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved May 21, 2026, 02:27 PM UTC

    From 9:19 to 9:28 we experienced some errors and timeouts on 10 to 15% of requests from Asia. There was a temporary saturation of connections following a failed update of a threshold during a platform update. The problem has been fixed and a solution is being implemented to prevent it from happening again.

Read the full incident report →

Major May 5, 2026

Transcoded ad segment delivery returning 502 errors

Detected by Pingoru
May 05, 2026, 07:30 AM UTC
Resolved
May 05, 2026, 07:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved May 05, 2026, 09:58 AM UTC

    Starting at 4:30 PM UTC, there were 502 errors returned by the platform on some transcoded ad segments, in the Europe region. This was caused by an issue on the transcoding service that was not able to package some segments. The issue was fixed at 7:20 AM.

Read the full incident report →

Major March 25, 2026

Miscontruction of origin url on AVOD services leading to 403/404 errors on manifest requests

Detected by Pingoru
Mar 25, 2026, 01:16 PM UTC
Resolved
Mar 25, 2026, 08:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 25, 2026, 01:16 PM UTC

    We are suffering from an outage which impacts all AVOD services. This issue comes from a misconstruction of requests to origins. This outage causes an increase of 403/404 errors on manifest requests for these services.

Read the full incident report →

Major March 25, 2026

webapp and api not responding

Detected by Pingoru
Mar 25, 2026, 10:17 AM UTC
Resolved
Mar 25, 2026, 10:34 AM UTC
Duration
17m
Affected: Broadpeak.io WebappBroadpeak.io API
Timeline · 2 updates
  1. investigating Mar 25, 2026, 10:17 AM UTC

    Streaming services are not impacted

  2. resolved Mar 25, 2026, 10:34 AM UTC

    This incident has been resolved.

Read the full incident report →

Major January 29, 2026

Streaming issue in Europe region

Detected by Pingoru
Jan 29, 2026, 10:12 AM UTC
Resolved
Jan 29, 2026, 10:56 AM UTC
Duration
43m
Affected: Content Replacement applicationVirtual Channel applicationDynamic Ad Insertion application
Timeline · 2 updates
  1. investigating Jan 29, 2026, 10:12 AM UTC

    We are currently investigating this issue.

  2. resolved Jan 29, 2026, 10:56 AM UTC

    This incident has been resolved.

Read the full incident report →

Major November 14, 2025

www.broadpeak.io website is down

Detected by Pingoru
Nov 14, 2025, 10:30 AM UTC
Resolved
Nov 14, 2025, 01:31 PM UTC
Duration
3h
Affected: Broadpeak.io Website
Timeline · 3 updates
  1. investigating Nov 14, 2025, 01:21 PM UTC

    There is no impact on streaming or service configuration webapp (https://app.broadpeak.io is up and running)

  2. identified Nov 14, 2025, 01:23 PM UTC

    We have identified the issue and a fix is in progress

  3. resolved Nov 14, 2025, 01:31 PM UTC

    The website www.broadpeak.io is up again. The issue was due to an expired certificate.

Read the full incident report →

Notice October 20, 2025

Ongoing AWS Outage in US Region

Detected by Pingoru
Oct 20, 2025, 02:14 PM UTC
Resolved
Oct 21, 2025, 07:09 AM UTC
Duration
16h 54m
Affected: Content Replacement applicationVirtual Channel applicationDynamic Ad Insertion application
Timeline · 2 updates
  1. investigating Oct 20, 2025, 02:14 PM UTC

    Due to an ongoing AWS outage impacting the US region, the platform cannot currently provision additional compute resources in this area. Existing services remain fully operational, but scaling capacity is temporarily limited. This may affect performance if streaming demand increases significantly. We are closely monitoring the situation with AWS and will provide updates as soon as normal operations resume. Other regions are not impacted

  2. resolved Oct 21, 2025, 07:09 AM UTC

    AWS outage is resolved.

Read the full incident report →

Minor August 25, 2025

Services with ads may be degraded due to delayed ad transcoding.

Detected by Pingoru
Aug 25, 2025, 02:23 PM UTC
Resolved
Sep 04, 2025, 07:55 AM UTC
Duration
9d 17h
Affected: Virtual Channel applicationDynamic Ad Insertion application
Timeline · 3 updates
  1. investigating Aug 25, 2025, 02:23 PM UTC

    We are currently investigating this issue.

  2. identified Aug 27, 2025, 08:44 AM UTC

    The issue has been identified and a fix is being implemented. Transcodings may be delayed for up to 15 minutes during high-load periods in Americas and Europe regions.

  3. resolved Sep 04, 2025, 07:55 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical August 5, 2025

Services down for several minutes in Asia region - recovering

Detected by Pingoru
Aug 05, 2025, 03:10 PM UTC
Resolved
Aug 05, 2025, 03:17 PM UTC
Duration
6m
Affected: Content Replacement applicationVirtual Channel applicationDynamic Ad Insertion application
Timeline · 3 updates
  1. investigating Aug 05, 2025, 03:10 PM UTC

    We are currently investigating this issue.

  2. monitoring Aug 05, 2025, 03:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 05, 2025, 03:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 31, 2025

Unforeseen issue as we see sudden traffic rise

Detected by Pingoru
Jul 31, 2025, 04:43 PM UTC
Resolved
Jul 31, 2025, 06:23 PM UTC
Duration
1h 39m
Affected: Content Replacement applicationVirtual Channel applicationDynamic Ad Insertion application
Timeline · 6 updates
  1. investigating Jul 31, 2025, 04:43 PM UTC

    We are currently investigating this issue.

  2. investigating Jul 31, 2025, 04:44 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 31, 2025, 04:56 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Jul 31, 2025, 05:53 PM UTC

    the issue (only on europe) has been resolved, we are monitoring

  5. monitoring Jul 31, 2025, 05:54 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Jul 31, 2025, 06:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 10, 2025

Streaming service with ads impacted

Detected by Pingoru
Jun 10, 2025, 03:35 PM UTC
Resolved
Jun 10, 2025, 04:45 PM UTC
Duration
1h 10m
Affected: Dynamic Ad Insertion application
Timeline · 5 updates
  1. investigating Jun 10, 2025, 03:35 PM UTC

    We are currently investigating this issue.

  2. investigating Jun 10, 2025, 03:35 PM UTC

    We are continuing to investigate this issue.

  3. identified Jun 10, 2025, 04:06 PM UTC

    The issue was identified, and a workaround was implemented. Ad insertion is disabled but manifest delivery is not impacted anymore

  4. monitoring Jun 10, 2025, 04:42 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jun 10, 2025, 04:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Major December 10, 2024

Streaming issue on Europe, US and Asia region

Detected by Pingoru
Dec 10, 2024, 01:35 PM UTC
Resolved
Dec 10, 2024, 02:56 PM UTC
Duration
1h 20m
Affected: Content Replacement applicationVirtual Channel applicationDynamic Ad Insertion application
Timeline · 5 updates
  1. investigating Dec 10, 2024, 01:35 PM UTC

    We currently have an issue impacting manifest delivery on the Europe region. We are investigating the issue

  2. identified Dec 10, 2024, 01:43 PM UTC

    The issue has been identified and a fix has been deployed. Streaming sessions have been interrupted.

  3. identified Dec 10, 2024, 01:59 PM UTC

    New sessions are now streaming normally in Europe and US. Streaming sessions that started before the issue get a 400 response. Asia region is impacted but will recover in a few minutes

  4. monitoring Dec 10, 2024, 02:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Dec 10, 2024, 02:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 12, 2024

US region has streaming issue

Detected by Pingoru
Nov 12, 2024, 01:57 PM UTC
Resolved
Nov 12, 2024, 03:27 PM UTC
Duration
1h 29m
Affected: Content Replacement applicationVirtual Channel applicationDynamic Ad Insertion application
Timeline · 4 updates
  1. investigating Nov 12, 2024, 01:57 PM UTC

    We are currently investigating this issue.

  2. investigating Nov 12, 2024, 01:59 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Nov 12, 2024, 03:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 12, 2024, 03:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 15, 2024

Services were only minorly impacted

Detected by Pingoru
Oct 15, 2024, 08:21 AM UTC
Resolved
Oct 16, 2024, 11:27 AM UTC
Duration
1d 3h
Affected: Content Replacement applicationVirtual Channel applicationDynamic Ad Insertion application
Timeline · 3 updates
  1. investigating Oct 15, 2024, 08:21 AM UTC

    We are currently investigating this issue.

  2. monitoring Oct 15, 2024, 08:43 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 16, 2024, 11:27 AM UTC

    This incident has been resolved.

Read the full incident report →

Major October 3, 2024

Streaming services restarting in loop

Detected by Pingoru
Oct 03, 2024, 11:05 AM UTC
Resolved
Oct 03, 2024, 11:44 AM UTC
Duration
39m
Affected: Content Replacement applicationVirtual Channel applicationDynamic Ad Insertion application
Timeline · 4 updates
  1. identified Oct 03, 2024, 11:05 AM UTC

    We are currently experiencing failed sessions following a platform upgrade. We are reverting the changes.

  2. monitoring Oct 03, 2024, 11:37 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Oct 03, 2024, 11:37 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Oct 03, 2024, 11:44 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 18, 2024

Interrupted sessions due to platform upgrade

Detected by Pingoru
Sep 18, 2024, 12:08 PM UTC
Resolved
Sep 18, 2024, 08:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Sep 18, 2024, 12:08 PM UTC

    This morning, an important subset of the sessions have been interrupted due to a platform upgrade. We are working on a better solution to make sure it won't happen again, and that platform upgrades, part of our CI/CD, will be totally seamless. This solution should be deployed in the coming days.

Read the full incident report →

Notice September 17, 2024

Datadog information missing for production platform

Detected by Pingoru
Sep 17, 2024, 08:35 AM UTC
Resolved
Sep 18, 2024, 07:40 AM UTC
Duration
23h 5m
Timeline · 2 updates
  1. identified Sep 17, 2024, 08:35 AM UTC

    Starting last Friday evening, our platform does not fully report streaming information to datadog. Services are not impacted. We are addressing the issue.

  2. resolved Sep 18, 2024, 07:40 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 7, 2024

Streaming sessions affected

Detected by Pingoru
Jun 07, 2024, 08:36 AM UTC
Resolved
Jun 07, 2024, 09:18 AM UTC
Duration
42m
Affected: Content Replacement applicationVirtual Channel applicationDynamic Ad Insertion application
Timeline · 3 updates
  1. identified Jun 07, 2024, 08:36 AM UTC

    During our programmed update this morning, we faced an unforeseen issue. The problem is identified and currently being resolved

  2. monitoring Jun 07, 2024, 08:43 AM UTC

    The fix has been applied. We are monitoring the system to ensure it is back to normal

  3. resolved Jun 07, 2024, 09:18 AM UTC

    This incident has been resolved.

Read the full incident report →