broadpeak.io incident

Transcoded ad segment delivery returning 502 errors

Major Resolved View vendor source →

broadpeak.io experienced a major incident on May 4, 2026, lasting 17h. The incident has been resolved; the full update timeline is below.

Started
May 04, 2026, 02:30 PM UTC
Resolved
May 05, 2026, 07:30 AM UTC
Duration
17h
Detected by Pingoru
May 04, 2026, 02:30 PM UTC

Update timeline

  1. resolved May 05, 2026, 09:58 AM UTC

    Starting at 4:30 PM UTC, there were 502 errors returned by the platform on some transcoded ad segments, in the Europe region. This was caused by an issue on the transcoding service that was not able to package some segments. The issue was fixed at 7:20 AM.