broadpeak.io incident
Live pre-roll ad insertion doesn't work when optional maximum duration is left blank
Resolved after 2 days 23 hours, affecting Dynamic Ad Insertion application, on September 30, 2022.
We have discovered that the change implemented on September 21st to make the maximum duration of a Live pre-roll ad slot optional is not working as intended. No ads are inserted if this field is left blank, which is the default value. We are working on a fix. In the mean time, please set this field to a high value such as 300 s to use this feature.
Affected components
Update timeline
- identified Sep 30, 2022, 02:12 PM UTC
We have discovered that the change implemented on September 21st to make the maximum duration of a Live pre-roll ad slot optional is not working as intended. No ads are inserted if this field is left blank, which is the default value. We are working on a fix. In the mean time, please set this field to a high value such as 300 s to use this feature.
- resolved Oct 03, 2022, 01:35 PM UTC
We have deployed a fix for this issue.
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