Broadcom Symantec Endpoint Protection Mobile incident

CloudHealth degraded asset ingestion

Resolved after 1 day 7 hours, on April 21, 2026.

investigating Apr 22, 2026, 04:36 PM UTC

We are currently working through a data rebuild to ensure asset data is accurate and up to date. While the rebuild is processing as expected, it is taking a bit longer than anticipated to reach 100% completion. Current Status: - Asset Data Availability: You can still access and view asset data; however, please note that the information is currently approximately 36 hours behind (stale) from the initial service interruption for all GCP assets and a limited number of Azure assets. - Next Steps: Once the rebuild of the source data completes, our team will validate and then reset the cached data to clear the stale assets from the system. We appreciate your patience while we ensure your data integrity is maintained. We will provide further updates as new information becomes available.

Started
Apr 21, 2026, 02:46 PM UTC
Resolved
Apr 22, 2026, 10:09 PM UTC
Duration
1d 7h
Detected by Pingoru
Apr 21, 2026, 02:46 PM UTC

Update timeline

  1. investigating Apr 21, 2026, 09:59 PM UTC

    We continue to work on a fix. We will provide updates as new information becomes available.

  2. investigating Apr 22, 2026, 04:36 PM UTC

    We are currently working through a data rebuild to ensure asset data is accurate and up to date. While the rebuild is processing as expected, it is taking a bit longer than anticipated to reach 100% completion. Current Status: - Asset Data Availability: You can still access and view asset data; however, please note that the information is currently approximately 36 hours behind (stale) from the initial service interruption for all GCP assets and a limited number of Azure assets. - Next Steps: Once the rebuild of the source data completes, our team will validate and then reset the cached data to clear the stale assets from the system. We appreciate your patience while we ensure your data integrity is maintained. We will provide further updates as new information becomes available.

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