Optimization Services — Degraded Performance
Affected: Planning / Optimization (EU2-GCP)Planning / Optimization (US3-GCP)Planning / Optimization (US2-GCP)Planning / Optimization (US4-GCP)Planning / Optimization (EU3-GCP)
Bringg Outage History
Bringg partial outage · 1 active incident View live status →Bringg had 30 outages in the last 2 years totaling 124h 46m of downtime — averaging 1.2 incidents per month.
There were 30 Bringg outages since July 8, 2024 totaling 124h 46m of downtime. Each is summarised below — incident details, duration, and resolution information.
API Slowness on US2
Affected: API / Integrations (US2-GCP)
Timeline · 3 updates
- investigating Jun 15, 2026, 03:03 PM UTC
We are currently experiencing issues with API performance in the US2 region. Our team is investigating the issue and working to identify the root cause.
- monitoring Jun 15, 2026, 03:34 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 15, 2026, 05:43 PM UTC
The incident has been resolved.
OTP Code not being send to users during login
Affected: Access / Authentication (EU2-GCP)Access / Authentication (US3-GCP)Access / Authentication (US2-GCP)Access / Authentication (US4-GCP)Access / Authentication (EU3-GCP)
Timeline · 4 updates
- investigating May 08, 2026, 12:17 PM UTC
We are currently experiencing issues with OTP Code not being send to users during login. Our team is aware of the problem and is actively working on a fix. We will keep you updated as soon as we have more information. Thank you for your patience.
- investigating May 08, 2026, 12:48 PM UTC
We are continuing to investigate the issue. Thank you for your patience.
- monitoring May 08, 2026, 01:03 PM UTC
A fix has been implemented, and we are monitoring the results.
- resolved May 08, 2026, 01:13 PM UTC
The issue has been resolved.
Bringg UI issue
Affected: Access / Authentication (EU2-GCP)Access / Authentication (US3-GCP)Access / Authentication (US2-GCP)Access / Authentication (US4-GCP)Access / Authentication (EU3-GCP)
Timeline · 3 updates
- investigating May 05, 2026, 02:05 PM UTC
We are currently experiencing issues with access to the Bringg UI on all environments. Our team is aware of the problem and is actively working on a fix. We will keep you updated as soon as we have more information. Thank you for your patience.
- monitoring May 05, 2026, 02:08 PM UTC
A fix has been implemented, and we are monitoring the results.
- resolved May 05, 2026, 02:37 PM UTC
The issue has been resolved.
Partners integration service is down
Affected: Delivery Partners (US3-GCP)
Timeline · 3 updates
- investigating Mar 24, 2026, 04:10 PM UTC
We are currently investigating the issue. Next Update will be available at 16:50 UTC.
- monitoring Mar 24, 2026, 04:20 PM UTC
A fix has been implemented, and we are monitoring the results. Next Update will be available at 17:15 UTC.
- resolved Mar 24, 2026, 05:13 PM UTC
The incident has been resolved.
Roadie is experiencing a core platform outage
Affected: Delivery Partners (EU2-GCP)Delivery Partners (US3-GCP)Delivery Partners (US2-GCP)Delivery Partners (EU3-GCP)
Timeline · 3 updates
- identified Dec 16, 2025, 07:45 PM UTC
We are currently monitoring this incident that may be tracked here: https://status.roadie.com/
- monitoring Dec 16, 2025, 08:13 PM UTC
Roadie team has implemented a fix, and we are monitoring the results. More details can be found here: https://status.roadie.com/
- resolved Dec 16, 2025, 08:50 PM UTC
This incident has been resolved.
DoorDash is experiencing service degradation due to a Cloudflare outage
Affected: Delivery Partners (US3-GCP)Delivery Partners (US2-GCP)
Timeline · 2 updates
- identified Dec 05, 2025, 09:14 AM UTC
We are currently monitoring this incident that may be tracked here: https://www.doordashstatus.com/
- resolved Dec 05, 2025, 09:41 AM UTC
This incident has been resolved.
An outage with the Uber API
Affected: Delivery Partners (US3-GCP)Delivery Partners (US2-GCP)
Timeline · 3 updates
- identified Nov 18, 2025, 05:00 PM UTC
We’re currently experiencing an outage with the Uber API. The next update will be available at 17:40 UTC.
- identified Nov 18, 2025, 05:37 PM UTC
The Uber team has confirmed a related outage. We are continuing to monitor the situation and will provide updates as they become available.
- resolved Nov 18, 2025, 07:32 PM UTC
The Uber team has resolved the service interruption. The system is functioning normally.
Web application and driver app login issues
Affected: Access / Authentication (US3-GCP)
Timeline · 4 updates
- investigating Nov 09, 2025, 11:16 AM UTC
We are currently investigating this issue.
- identified Nov 09, 2025, 11:34 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 09, 2025, 11:34 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 09, 2025, 11:57 AM UTC
This incident has been resolved.
Unable to Submit Support Ticket in Bringg
Affected: Customer Experience (EU2-GCP)
Timeline · 2 updates
- investigating Oct 27, 2025, 09:09 PM UTC
Users are currently unable to create tickets from the Bringg UI (dashboard), though ticket creation through the Salesforce portal is still working. The Salesforce team is investigating, and we’ll update you once we have more information.
- resolved Oct 28, 2025, 07:15 PM UTC
This incident has been resolved.
Increased error rates associated with the quote service
Affected: API / Integrations (EU2-GCP)
Timeline · 6 updates
- investigating Oct 21, 2025, 07:55 PM UTC
We are currently investigating the issue. We will provide an update by 20:30 PM UTC.
- investigating Oct 21, 2025, 08:26 PM UTC
We are still investigating the issue. We will provide an update by 21:10 PM UTC.
- investigating Oct 21, 2025, 09:11 PM UTC
We are investigating the issue. We will provide an update by 21:40 PM UTC.
- monitoring Oct 21, 2025, 09:32 PM UTC
The system has been restored to normal operation, and we are actively monitoring the situation to ensure continued stability.
- monitoring Oct 21, 2025, 09:52 PM UTC
The system is fully operational now, but we are still monitoring the situation.
- resolved Oct 21, 2025, 10:25 PM UTC
The incident was resolved.
Widespread AWS and Docker issues that are happening now are causing a significant impact on our operations
Affected: Access / Authentication (EU2-GCP)Access / Authentication (US3-GCP)Access / Authentication (US2-GCP)Access / Authentication (EU3-GCP)API / Integrations (US3-GCP)API / Integrations (US2-GCP)API / Integrations (EU3-GCP)Customer Experience (EU2-GCP)Customer Experience (US3-GCP)Customer Experience (US2-GCP)Customer Experience (EU3-GCP)Delivery Partners (EU2-GCP)Delivery Partners (US3-GCP)Delivery Partners (US2-GCP)Delivery Partners (EU3-GCP)Dispatch Interface / Dashboard (EU2-GCP)Dispatch Interface / Dashboard (US3-GCP)Dispatch Interface / Dashboard (US2-GCP)Driver App (EU2-GCP)Dispatch Interface / Dashboard (EU3-GCP)Driver App (US3-GCP)Driver App (US2-GCP)Geolocation / Tracking (EU2-GCP)Driver App (EU3-GCP)Geolocation / Tracking (US3-GCP)Geolocation / Tracking (US2-GCP)Infrastructure (EU2-GCP)Geolocation / Tracking (EU3-GCP)Infrastructure (US3-GCP)Infrastructure (US2-GCP)Inventory (EU2-GCP)Infrastructure (EU3-GCP)Inventory (US3-GCP)Inventory (US2-GCP)Notifications (EU2-GCP)Inventory (EU3-GCP)Notifications (US3-GCP)Notifications (US2-GCP)Notifications (EU3-GCP)Planning / Optimization (EU2-GCP)Planning / Optimization (US3-GCP)Planning / Optimization (US2-GCP)Planning / Optimization (EU3-GCP)Reporting (EU2-GCP)Reporting (US3-GCP)Reporting (US2-GCP)Reporting (EU3-GCP)Billing Page (US3 - GCP)Billing Page (US2 - GCP)Billing Page (EU2 - GCP)Billing Page (EU3-GCP)
Timeline · 2 updates
- identified Oct 20, 2025, 11:36 AM UTC
We notice various issues with our system now which are related to the services below https://www.dockerstatus.com/ https://health.aws.amazon.com/health/status We need you to please be patient and repeat all the attempts that you're trying to perform. Eventually it should let you do all the actions you need, but with a delay. We are looking for a solution on our end as well to provide you with stability that is required for your operability.
- resolved Oct 21, 2025, 04:59 AM UTC
This incident has been resolved.
DoorDash integration is down with Bringg because of the change on DoorDash side that now requires Customer's last name.
Affected: API / Integrations (US3-GCP)API / Integrations (US2-GCP)
Timeline · 2 updates
- monitoring Oct 16, 2025, 07:15 PM UTC
This problem is now identified by Bringg and the permanent solution is yet to be discussed with DoorDash. For now Bringg has put a temporal solution from our end.
- resolved Oct 17, 2025, 07:28 PM UTC
In the staging environment we have confirmed that DoorDash has reverted the changes. We are keeping the solution in place in case this happens again and are waiting for DoorDash to provide clarifications on the cause.
Degradation of scheduled jobs in EU-2 environments
Affected: API / Integrations (EU2-GCP)
Timeline · 5 updates
- investigating Sep 06, 2025, 11:38 AM UTC
We increased the memory of scheduler-db in eu2 which created an issue. Currently we are investigating it.
- identified Sep 06, 2025, 11:53 AM UTC
The issue was compounded when the memory of scheduler-db in eu2 was increased, right now we are fixing it.
- identified Sep 06, 2025, 12:22 PM UTC
Still checking.
- identified Sep 06, 2025, 12:47 PM UTC
Issue is fixed. Monitoring.
- resolved Sep 06, 2025, 01:12 PM UTC
This incident has been resolved.
Degraded performance of one of Bringg services
Affected: API / Integrations (US2-GCP)Infrastructure (US2-GCP)
Timeline · 4 updates
- investigating Aug 05, 2025, 05:03 PM UTC
We are currently investigating an issue.
- identified Aug 05, 2025, 05:32 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 05, 2025, 06:11 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 06, 2025, 02:39 PM UTC
This incident has been resolved
Pickup Task Functionality Degradation
Affected: Driver App (EU2-GCP)Driver App (US3-GCP)Driver App (US2-GCP)Driver App (EU3-GCP)Inventory (EU2-GCP)Inventory (US3-GCP)Inventory (US2-GCP)Inventory (EU3-GCP)
Timeline · 4 updates
- identified Aug 05, 2025, 01:07 PM UTC
We’re currently experiencing a degraded experience related to pickup tasks in the Driver App or web UI. Drivers may encounter issues such as being unable to scan items or start loading, though assigned routes and tasks may still be visible. Our team has identified the root cause and is actively working on a fix. Resolving this remains a top priority, and we’ll continue to provide updates as we make progress. Thank you for your continued patience.
- identified Aug 05, 2025, 05:00 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Aug 05, 2025, 05:00 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 05, 2025, 05:07 PM UTC
This incident has been resolved
Partial downtime in one of our services due to increased load on the database.
Affected: Infrastructure (EU2-GCP)
Timeline · 5 updates
- investigating Jul 22, 2025, 04:32 PM UTC
We're currently experiencing an issue with the partial downtime in one of our services due to increased load on the database. Our team is actively working on a fix, and we’ll provide updates as soon as it's resolved.
- investigating Jul 22, 2025, 05:05 PM UTC
Our team is continuing to investigate the issue. We’ll share updates as soon as we have more information.
- identified Jul 22, 2025, 05:56 PM UTC
The issue has been identified and the fix is being implemented
- monitoring Jul 22, 2025, 06:23 PM UTC
After implementing a fix, we see that system is back online and responsive. We are monitoring the results
- resolved Jul 22, 2025, 07:12 PM UTC
This incident has been resolved.
Issue with Reports UI in Analytics
Affected: Reporting (EU2-GCP)Reporting (US3-GCP)Reporting (US2-GCP)Reporting (EU3-GCP)
Timeline · 2 updates
- identified Jun 23, 2025, 11:35 AM UTC
We're currently experiencing an issue with the Reports UI in Analytics - the page may not load as expected. Our team is actively working on a fix, and we’ll provide updates as soon as it's resolved. Please note: Scheduling of existing reports is not affected. Thank you for your patience and understanding.
- resolved Jun 23, 2025, 11:57 AM UTC
The issue with the Reports UI in Analytics has been resolved, and everything is now working as expected. Thank you for your patience!
Google Cloud Provider Issue
Affected: Access / Authentication (US3-GCP)API / Integrations (US3-GCP)Customer Experience (US3-GCP)Delivery Partners (US3-GCP)Dispatch Interface / Dashboard (US3-GCP)Driver App (US3-GCP)Geolocation / Tracking (US3-GCP)Infrastructure (US3-GCP)Inventory (US3-GCP)Notifications (US3-GCP)Planning / Optimization (US3-GCP)Reporting (US3-GCP)Billing Page (US3 - GCP)
Timeline · 8 updates
BI dashboard widgets
Affected: Reporting (US2-GCP)
Timeline · 6 updates
- monitoring Apr 08, 2025, 03:40 PM UTC
We had an issue related to the BI dashboard where the results in all widgets were not shown. A fix has been implemented, and we are monitoring the results. The next Update will be available at 16:10 UTC.
- monitoring Apr 08, 2025, 04:08 PM UTC
We are continuing to monitor for any further issues. Next Update will be available at 16:45 UTC.
- monitoring Apr 08, 2025, 05:00 PM UTC
We are continuing to monitor for any further issues. Next Update will be available at 17:30 UTC.
- monitoring Apr 08, 2025, 05:25 PM UTC
We are continuing to monitor for any further issues. Next Update will be available at 18:10 UTC.
- monitoring Apr 08, 2025, 05:58 PM UTC
We are continuing to monitor for any further issues. Next Update will be available at 18:50 UTC.
- resolved Apr 08, 2025, 06:44 PM UTC
This incident has been resolved.
A "general error" upon creating orders
Affected: API / Integrations (US3-GCP)Inventory (US3-GCP)
Timeline · 4 updates
- identified Feb 11, 2025, 10:43 PM UTC
The issue has been identified and a fix is being implemented. (Some customers using inventories can receive a "general error" upon creating orders). Next update at 23:20 UTC.
- identified Feb 11, 2025, 11:20 PM UTC
We are continuing to work on a fix for this issue. (Some customers using inventories can receive a "general error" upon creating orders). The next update at 00:00 UTC the next day.
- monitoring Feb 11, 2025, 11:33 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 12, 2025, 01:06 AM UTC
This incident has been resolved. No errors have been observed from 23:20 UTC.
Dashboard widget partial outage
Affected: Reporting (US3-GCP)
Timeline · 2 updates
- investigating Jan 02, 2025, 08:36 PM UTC
Some dashboard widgets in our BI tool may not load properly due to intermittent issues. We're actively investigating and working on a fix. Thank you for your patience!
- resolved Jan 02, 2025, 09:59 PM UTC
This incident has been resolved.
Degradation in Route Optimization Service
Affected: Planning / Optimization (EU2-GCP)Planning / Optimization (US3-GCP)Planning / Optimization (US2-GCP)Planning / Optimization (EU3-GCP)
Timeline · 5 updates
- investigating Dec 02, 2024, 01:02 AM UTC
We noticed a degradation in our Route Optimization service and already working on the fix. We will update you shortly.
- investigating Dec 02, 2024, 01:02 AM UTC
We are continuing to investigate this issue.
- identified Dec 02, 2024, 01:13 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 02, 2024, 01:14 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 02, 2024, 02:09 AM UTC
This incident has been resolved.
Route planner crashing when trying to view an unassigned stop
Affected: Dispatch Interface / Dashboard (EU2-GCP)Dispatch Interface / Dashboard (US3-GCP)Dispatch Interface / Dashboard (US2-GCP)Dispatch Interface / Dashboard (EU3-GCP)
Timeline · 3 updates
- identified Nov 20, 2024, 02:34 PM UTC
Problem: Route Planner crashes when trying to view an unassigned stop. Causes: The cause was identified as the recent front-end deployment. Steps to resolve: The team is reverting the front-end deployment to resolve the issue.
- monitoring Nov 20, 2024, 03:15 PM UTC
The issue is fixed. We are monitoring it at the moment to be sure.
- resolved Nov 20, 2024, 03:18 PM UTC
The issue fix is confirmed! Thank you for your patience.
Salesforce outage
Timeline · 3 updates
- investigating Oct 01, 2024, 12:00 PM UTC
We are currently aware of an external Salesforce outage that is impacting the ability to open new support cases and receive updates on existing ones. Salesforce is actively working to resolve the issue, and we are closely monitoring the situation. We will provide updates as soon as they become available. Thank you for your understanding and patience.
- monitoring Oct 01, 2024, 12:57 PM UTC
A fix has been implemented on the Salesforce side and we are monitoring the changes. At this moment the support portal is up and running.
- resolved Oct 01, 2024, 01:30 PM UTC
This incident has been resolved.